Project Manager

Há 22 horas

São Paulo, São Paulo, Brasil TransPerfect Tempo inteiro
Job description

*Please submit CVs in English*

Position Summary: The position of Project Manager is a key player at TransPerfect Translations. Project Managers execute all projects from start to finish and serve as a single point of accountability for their successful completion. The Project Manager is responsible for the entire life cycle of all projects assigned to them and serve as a single point of contact/accountability.

Description:   

  • Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executive to modify/correct project instructions/parameters as needed

  • Coordinate with Account Executives to educate/advise clients regarding the best way to accomplish their goals for individual projects – potentially contacting clients directly

  • Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed

  • Use Computer Assisted Translation tools whenever possible to maximize consistency and profitability

  • Use appropriate reference materials/glossaries as needed to maximize consistency and quality

  • Communicate any issues/problems/delays/additional information to Account Executive on an immediate basis and work to troubleshoot any issues that arise

  • Effectively liaise with other departments that are essential parts of project workflow (for instance, Quality Managers, Desktop Publishing, etc.)

  • Perform a Final Eye quality check and issue a Quality Score for the Quality Manager prior to sending a job out

  • Return completed project to Account Executive on time or early

  • Bill projects completely and accurately within 24 hours of project completion, complying

  • Establish and maintain working relationships with contract linguists located around the world: Consistently give both positive and negative feedback; File Corrective Action Forms as needed for substandard work performed and work with QA to impose appropriate financial sanctions in those cases

  • Investigate/resolve client complaints, problem solve and work with QA/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated

  • Based on management approval, be involved with training of new employees/Account Executives, as needed

  • Based on management approval, attend trade shows/conferences/client meetings, as needed and/or execute sample jobs and/or projects with a higher level of complexity/difficulty

  • Work to understand and be knowledgeable about your clients as well as your vertical, including current events, business trends and industry leaders

  • Make recommendations to your manager on ways to improve any processes, etc. as part of TransPerfect's commitment to continual improvement

  • Perform other special projects or duties when required

Job requirements

Required Skills:   

  • Excellent written and verbal English communication skills

  • Minimum Bachelor's degree or equivalent

  • Ability to effectively multitask in order to simultaneously execute multiple projects

  • Exceptional problem solving/critical thinking skills

  • Ability to maintain professionalism in all situations, especially under tight deadlines

  • Satisfactory results on company tests

Valued but not required skills and experience:

  • Prior translation industry experience

  • Fluency in a foreign language

*Please submit CVs in English*

On-site
  • Sao Paulo, São Paulo, Brazil
Production Full-time, Permanent All done

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