Head of Customer Engagement and Omnichannel Strategy

1 semana atrás


São Paulo, São Paulo, Brasil Chubb External Tempo inteiro R$80.000 - R$120.000 por ano

Este Head será responsable de liderar proyectos estratégicos enfocados en mejorar la performance, automatización e integración de los canales de distribución (digitales y tradicionales) de la compañía.

Responsabilidades Principales:

  • Liderar y gestionar proyectos de transformación punta a punta, incluyendo CRM, integración de call centers y plataformas omnicanal.
    • Coordinar equipos multidisciplinarios (marketing, IT, operaciones, producto y ventas) garantizando la entrega en tiempo, forma y presupuesto.
    • Supervisar la ejecución de campañas omnicanal, alineadas a los objetivos de marca y performance.
    • Monitorear y reportar métricas de desempeño del proyecto 
    • Apoyar la implementación de nuevas herramientas y plataformas digitales
    • Colaborar con equipos regionales y globales para alinear reporte de las iniciativas

o   Construir un modelo omnicanal E2E que facilite la interacción, cotización y compra de pólizas.



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