Transition Coordinator

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It's a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It's why we've structured our business to help our teams, and their talents, shine bright. It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role:

• Provide service activation support across multiple short-term client

engagements.
- Transition small projects into operations.
- Activate/deactivate services for specific devices (Variations).
- Assist with service establishment of new clients Service termination for

exiting clients.
- Work collaboratively with operational delivery teams, Service Delivery

Managers and Professional Services staff to activate services and

transition projects in a planned and structured manner, ensuring a high degree of customer satisfaction.

Role Responsibilities:

• Be accountable for project coordination of customer transitions.
• Prepare Runsheet, RAIDD and Biki transition page and ensure they are up to date.
• Identify and escalate risks.
• Validate Acceptance Criteria for each transition ensuring deliverables are:
• fit for purpose (utility – fulfils customer needs) and
• fit for use (warranty – service available when user needs it)
• Allocate ServiceNow tasks to appropriate technical resources.
• Responsible for facilitating the delivery of small transitions (additions,

cancellations, churns, renewals, and small projects) using established

processes and templates.
- Scoping and planning:
- Prepare realistic plans and track activities against the transition run sheet.
- Monitor timelines and resources used, and act where these deviate from agreed expectations.
- Ensure that own transitions are formally closed, subsequently reviewed and that lessons learned are recorded.
- Stakeholder management: agree transition approach with stakeholders, manage their involvement and prepare reports as appropriate.
- Identify and manage risks; identify, assess and manage risks to the success of the transition.
- Manage acceptance criteria and quality gates; define acceptance criteria for service transition and ensure quality outputs are fit for purpose and fit for use with "business- as-usual" services.
- Coordinate the transfer of knowledge, ensure teams are adequately briefed and trained on processes, procedures and technology.
- Knowledge Management: ensure the standard document repository is setup for ongoing operational services.
- Cyclical Transition Tasks: ensure recurring cyclical transition tasks are scheduled and completed.

Key Competencies and Qualifications Required:

• Minimum 3-4 years' experience in a similar capacity.
• Excellent verbal and written communication skills.
• Exceptional organisational skills.
• Proven ability to work within and across teams.
• Drives quality outcomes within agreed scope and timelines.
• Able to meet deadlines and thrive under pressure.
• Passionately service oriented.
• Tertiary qualifications (degree or diploma) in a related IT discipline.
• Project Management Professional (PMP) Certification / PRINCE2 Project

Management Certification.
- ITIL Foundations Certification.

Brennan is an equal opportunity employer.