On Site Services Analyst

Há 7 dias

Monte Mor, Brasil Tetra Pak Tempo inteiro US$60.000 - US$80.000 por ano

Job description:

We are looking for a reactive and proactive IT - On Site Analyst who can be responsible of handling user incidents regarding the standard IT platform at our company. You will be delivering and installing requested IT functionality to the requesting users on site. May also be responsible for remote site assistance.

This position should be based at our offices in Monte Mor, Sao Paulo, Brazil

Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do

  • Service Operations: Handle incidents and requests as per defined processes and Service-Level Agreement (SLA). Ensuring that incident and request on the local site is handled according to defined processes and SLA.
  • Reinstall and refresh computer clients as per defined processes. Report and suggest solutions to potential problems to Problem Management.
  • Support and assist with setting up/using remote collaboration tools/systems.
  • Actively contribute with ideas to improve IT situation at local site.
  • Project participation and management of Global projects and Implementation at local site or On Site Services (OSS) region.
  • Maintain the IT assets within the OSS scope at the site, in our Hardware Asset Management (HAM) system.
  • Implementation/improvement of solutions on the local site.
  • Monitor and do Proactive support.
  • Attend trainings on new technical solutions being rolled out in the company.

Profile description:

  • Bachelor's degree in IT related studies, equivalent or higher degree.
  • Minimum 3 years of experience providing hands-on support for IT services.
  • Fluency in English language, written and spoken
  • Deep knowledge about standard platforms (i.e. Microsoft, HP, etc.)
  • Trouble Shooting experience
  • Experience of creating, understanding, and following technical documentation, routines and processes.
  • Experience of running Local Site projects and participation in OSS (On Site Services) region wide or Global projects.

We offer:

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at  

This job posting expires on
September 10th, 2025.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Karen Lima

  • Foreign Trade Analyst

    4 semanas atrás

    Monte Mor, Brasil Tetra Pak Tempo inteiro

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._**Job Summary**:Tetra Pak is current looking for a Foreign Trade Analyst to be responsible...

  • Future Talent

    Há 5 dias

    Monte Mor, Brasil Tetra Pak Tempo inteiro

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. **We empower you to reach your potential with opportunities to make an impact to be proud...

  • Future Talent

    Há 7 horas

    Monte Mor, Brasil Tetra Pak Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to...

  • Future Talent

    Há 6 horas

    Monte Mor, Brasil Tetra Pak Tempo inteiro

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet.By doing so we touch millions of people's lives every day.And we need people like you to make it...

  • Senior Customs Analyst

    Há 5 dias

    Monte Mor, Brasil Tetra Pak Tempo inteiro

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. _ - And we need people like you to make it happen._ **_We empower you to reach your potential with opportunities to make an impact to be...

  • Serviços Gerais Limpeza/louça

    Há 3 dias

    Monte Mor, Brasil Emprego BR Tempo inteiro

    09 / 06 12:30 ( 2738373 ) COZINHA INDUSTRIAL TIA NASTÁCIA está com 1 vaga(s) em aberto para MONTE MOR/SP. **Responsabilidades**: LAVAR LOUÇAS (PANELAS GRANDES, FORMAS, PRATOS, TALHERES,ETC), LAVAR BANHEIROS, LIMPEZA DE ESCRITORIO, COZINHA E REFEITORIO, ETC. **Requisitos**: EXPERIÊNCIA EM LIMPEZA/LOUÇA SERA UM DIFERENCIAL, RESIDIR EM MONTE MOR/SP...

  • Assistente Comercial

    Há 3 dias

    Monte Mor, Brasil Emprego BR Tempo inteiro

    Irá atuar na venda de serviços, prospecção de novos clientes de forma externa. **Requisitos**: Ensino superior completo em Administração ou Marketing; Necessário experiência com o Excel; Indispensável experiência na função de Vendas de Serviços; Possuir CNH categoria \”B\” e habituado(a) a dirigir pela Região de Campinas. **Salário**: a...

  • Future Talent

    2 semanas atrás

    Monte Mor, Brasil Tetra Pak Tempo inteiro

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. _ - And we need people like you to make it happen._ **_ We empower you to reach your potential with opportunities to make an impact to be...

  • Future Talent

    Há 6 horas

    Monte Mor, Brasil Tetra Pak Tempo inteiro

    What you will doAs a Future Talent - Digital Analyst, you will:Support Automation & Digital opportunities (quotation and pre-project phases);Understand customer needs and participate in Automation & Digital (A&D) assessments;Contribute to the development of standards, guidelines, tools, and methods for industrial digitalization;Collaborate with different...

  • Planejador de Manutenção Pl

    Há 3 dias

    Monte Mor, Brasil Emprego BR Tempo inteiro

    ESTIMAR TEMPO PARA EXECUÇÃO DOS TRABALHOS RECURSOS MATERIAIS, H/H, APOIOS) PARA MANUTENÇÃO EM EQUIPAMENTOS E INSTALAÇÕES; - DEFINIR OS CONSUMÍVEIS, (MATERIAIS) E MÃO-DE-OBRA NECESSÁRIA PARA REALIZAÇÃO DE CADA ATIVIDADE DE MANUTENÇÃO; - PLANEJAR SERVIÇOS DE MANUTENÇÕES PREVENTIVA, PREDITIVAS E CORRETIVA CONFORME ORDENS DE SERVIÇOS ATRAVÉS DE...