Client Success Manager

Industry:

Marketing & Advertising / Creator Economy

Work Arrangement:

Fully Remote

Job Type:

Independent Contractor, Full-Time

Work Schedule:

Standard business hours with regular daily syncs; must be available for coordination with US-based teams

Locations:

Philippines

LATAM (Mexico, Colombia, Brazil, Argentina)

Other remote regions with strong English communication and role-relevant experience

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for: WATCH HERE

Why Work with Us?

At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

About the Company:

Our client is a fast-growing startup in the creator economy space, helping brands and social media influencers collaborate more effectively. The team is rapidly scaling and manages a high volume of influencer-focused campaigns for global markets.

Role Overview:

The Customer Success Manager will lead and manage influencer marketing campaigns end-to-end, ensuring exceptional results for clients and strong, ongoing relationships with influencers. You will serve as a key liaison between brands, influencers, and internal teams, driving campaign success, optimization, and client satisfaction. This role requires someone deeply connected with influencer culture, trends, and the social media landscape.

Your Impact:

• Strengthen client relationships through excellent execution, communication, and strategic insights.
• Drive measurable campaign ROI through effective influencer sourcing, negotiation, and optimization.
• Support revenue growth by identifying upsell opportunities and improving campaign processes.
• Move quickly—helping source influencers within tight timeframes and supporting day-to-day campaign operations.

Core Responsibilities:

• Manage and execute influencer campaigns from start to finish.
• Source influencers (50+ per campaign when needed) and negotiate partnerships to secure optimal outcomes.
• Maintain clear, consistent communication with both clients and influencers.
• Provide thorough influencer briefings to ensure alignment with campaign objectives.
• Optimize campaigns using performance data and insights.
• Assist clients throughout the campaign lifecycle to ensure satisfaction and retention.
• Collaborate with brands to create and manage long-term influencer marketing budgets.
• Work closely with internal teams to ensure smooth workflow and campaign execution.
• Identify upsell and cross-sell opportunities within existing accounts.
• Track competition activity and influencer marketing trends, sharing insights with product and marketing teams.
• Prepare regular reports on campaign performance, outreach activity, and revenue opportunities.
• Participate in daily team meetings and syncs with the US-based team.

Requirements:

Must-Haves (Required):

• Bachelor's degree in Marketing, Business, Communications, or a related field
• At least 2 years of experience managing influencer campaigns or paid media (brand-side preferred)
• Strong familiarity with influencer culture, creator niches, and social media trends
• Proven ability to communicate and negotiate effectively with influencers
• Ability to work in a fast-paced, high-volume environment with quick turnaround times
• Strong relationship-building, communication, and organizational skills
• Ability to rapidly source and close influencers (1–2 days for 50 influencers when needed)
• Solid written communication skills (accent not important)

Nice-to-Haves (Preferred):

• Experience working in the creator economy or social media marketing industry
• Prior experience in customer success or account management roles
• Exposure to influencer marketing tools or CRM systems

Tools Proficiency:

Must-Haves (Required):

Email Outreach Tools

• Must be comfortable sending high-volume outreach, follow-ups, and campaign communication via tools such as:

Eg. Gmail, Outlook, Apollo, Instantly, HubSpot email sequences

Communication & Collaboration Tools

• Able to conduct client and influencer calls, internal syncs, and team coordination through tools like:

Eg. Zoom, Google Meet, Slack, Microsoft Teams, WhatsApp (for influencer comms)

Nice-to-Haves (Preferred):

Influencer Management Platforms

• Experience using platforms that support influencer sourcing, tracking, and campaign automation, such as:

Eg. Afluencer, Aspire, Grin, Upfluence, Modash, Creator IQ

CRM or Campaign Tracking Tools

• Familiarity with systems used to manage client accounts, influencer lists, and campaign stages, including:

Eg. HubSpot, Notion, Trello, Asana, , Airtable, Google Sheets

Benefits:

• Competitive Salary: Based on experience and portfolio quality
• Remote Work: Fully remote—work from anywhere
• Performance-Based Bonus: Based on creative quality and timely project delivery
• Creative Growth: Long-term opportunity to lead major campaigns or projects
• Generous PTO: In accordance with company policy
• Health Coverage for Philippines-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth

Our Recruitment Process:

• Application
• Screening
• Top-Grading Interview
• Skills Assessment (1 internal, 2 from the client)
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?:

If you're a passionate storyteller with a sharp eye for detail and a love for crafting visual experiences that connect, we'd love to see your work. Apply now and take your editing career to the next level — creating content that inspires, informs, and captivates.