Card Authority and Disputes Administrator

Há 11 horas

Rio de Janeiro, Rio de Janeiro, Brasil Paymentology Tempo inteiro R$40.000 - R$80.000 por ano

At Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

We're looking for a Card Authority and Disputes Administrator to manage and process chargebacks, transaction disputes, and card authority operations across global card networks. This role ensures every case and authorisation exception is validated, documented, and resolved in line with regulatory and card scheme standards. You'll play a key role in protecting clients and cardholders from financial loss while upholding Paymentology's operational integrity, operating independently on assigned cases and prioritising workload against SLA and regulatory deadlines.

What you get to do:
  • Handle and process cardholder disputes involving authorised and unauthorised transactions.
  • Conduct detailed investigations using multiple internal systems and external partners.
  • Validate data accuracy and ensure all documentation meets compliance and network standards.
  • Determine appropriate actions and craft timely, accurate responses to networks within SLA and regulatory timelines.
  • Oversee card authority processes including transaction approvals, declines, and authorisation reviews.
  • Provide guidance to internal teams and clients on dispute outcomes, escalations, and card authorisation queries.
  • Maintain current knowledge of card scheme rules, dispute categories, and operational procedures.
  • Contribute to continuous improvement initiatives in dispute resolution, authorisation processes, and reporting accuracy.
Requirements

What it takes to succeed:

  • Strong understanding of Visa/Mastercard dispute and card authorisation processes and compliance standards.
  • Skilled in Microsoft Office Suite (Excel, Outlook, Word) and case management tools.
  • Excellent written and verbal English communication skills.
  • Analytical, customer-centric, and detail-oriented, with the ability to work to tight deadlines.
  • Able to coordinate with card network partners, client operations teams, and internal reconciliation staff to ensure compliance and customer satisfaction.
  • 2–4 years in dispute resolution, card operations, or financial customer service.
What you can look forward to:

At Paymentology, it's not just about building great payment technology, it's about building a company where people feel they belong and their work matters. You'll be part of a diverse, global team that's genuinely committed to making a positive impact through what we do. Whether you're working across time zones or getting involved in initiatives that support local communities, you'll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.

  • Amzon EDSP Payments and Disputes Coordinator, AMZL EDSP

    Há 5 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Amazon Tempo inteiro R$60.000 - R$120.000 por ano

    DESCRIPTIONDo you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry. Amazon's...

  • Rig Administrator

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Seadrill Tempo inteiro R$40.000 - R$80.000 por ano

    Rig Administrator - Resource Pool (Rio de Janeiro/RJ)Job Category: Operations (Offshore)Location: Rio De JaneiroRig Type: DrillshipRig Name: Resource Pool*About "Resource Pool"*Our Resource Pool team is an effective Seadrill's Operation that supports our 6 rigs operating in Brazil, without a fixed schedule.It may be that in the future a vacancy becomes...

  • Linux Administrator

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Keywords Studios Tempo inteiro R$40.000 - R$80.000 por ano

    At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the "go to" provider of technical services.We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our...

  • Contract Administrator

    Há 6 dias

    Rio de Janeiro, Rio de Janeiro, Brasil SITA Switzerland Sarl Tempo inteiro R$40.000 - R$60.000 por ano

    OverviewWELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges,...

  • Contract Administrator

    Há 6 dias

    Rio de Janeiro, Rio de Janeiro, Brasil SITA Switzerland Sarl Tempo inteiro R$40.000 - R$60.000 por ano

    OverviewWELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges,...

  • IT Procurement Administrator

    Há 6 horas

    Rio de Janeiro, Rio de Janeiro, Brasil Airswift Tempo inteiro R$40.000 - R$80.000 por ano

    About UsAirswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.We are a people...

  • Captain

    Há 10 horas

    Rio de Janeiro, Rio de Janeiro, Brasil Maersk Supply Service Tempo inteiro R$120.000 - R$240.000 por ano

    Ready to power the future of offshore operations? Join Maersk Supply Service as a Captain and be at the heart of maritime innovation, where your expertise drives safety, sustainability, and performance?The Captain reports to the Operations Manager and holds overall responsibility for the vessel, crew, environmental protection, and the company's assets. Also...

  • Assistant Driller

    Há 6 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Seadrill Tempo inteiro R$40.000 - R$60.000 por ano

    Assist the Driller with the safe and efficient execution of all well and drilling activities.**Assist the Driller with the safe and efficient execution of all well and drilling activities.Job Category:**Operations (Offshore)Location:Rio De JaneiroRig Type:DrillshipRig Name:Resource PoolQHSEResponsible For/ensure:Compliance with the Seadrill Code of...

  • Driller AUX- West Auriga

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Seadrill Tempo inteiro

    Responsible for the safe and efficient execution of all well and drilling activities and actively supervise the drilling crew.Job Category:Operations (Offshore)Location:Rio De JaneiroRig Type:DrillshipRig Name:West AurigaQHSEResponsible For/ensure:Compliance with the Seadrill Code of Conduct.Compliance with applicable internal and external governing...

  • Second Engineer

    Há 6 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Maersk Supply Service Tempo inteiro R$80.000 - R$120.000 por ano

    Ready to power the future of offshore operations? Join Maersk Supply Service as a Second Engineer and be at the heart of maritime innovation, where your expertise drives safety, sustainability, and performance?The Second Engineer reports to the Chief Engineer and is generally responsible (not limited to) for the operation of main and auxiliary engines,...