Специалист по работе с клиентами

Maxim
 is one of the leading players in the fast-growing online services industry. Our mission is to provide our customers with convenient, reliable and safe transportation and delivery solutions. Through our innovative technology and commitment to excellence, we are changing the way people receive service in Brazil.

You're an ideal candidate if:

• you have a strong command of the English language.
• you are a result-oriented team player with highly developed communication and problem-solving skills.
• you are tech-savvy and know how to operate using MS Office and Google Workstation.

You will be responsible for the following tasks:

• Provide support to users of our service in solving problems related to orders, processing their feedback and requests efficiently and in a short time, through chat, outgoing calls and personal interaction in the office.
• Provide daily consultations to service drivers on the online registration and licensing process, mobile app functionality, terms of cooperation with the brand, vehicle branding terms, and other work issues.
• Conduct regular outdoor promotional activities, support affiliate marketing process to increase brand awareness and expand our presence in Primavera do Leste.
• Constantly monitor the system for violations of service rules and promptly report such cases to the responsible team in order to minimize the likelihood of similar problems occurring in the future and protect the interests of our customers and drivers.
• Constantly stay in touch with users of the service and offer new terms of use and various new promotions through outgoing calls.

Working conditions & benefits:

• Online training course for beginners.
• Stable remuneration (net) / month + salary increase on a permanent basis, which depends on the growth of the branch's indicators and your personal performance.
• Standard work schedule, commercial hours.
• Easily accessible CRM and educational software, tech helpdesk, IP telephony, high-end work messenger and informative in-company news blog.
• Support for all corporate/business processes (legal support & GR, accounting & finances, offline and digital marketing, customer support, IT & technical support, workplace maintenance, corporate risk & fraud, accounting, HR & recruitment, etc.).
• Possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of Brazil.