Technical Support Engineer
2 semanas atrás
Responsibilities:
- Collection, analysis, and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and initial analysis of packet trace information
Job Experience / Abilities Required
- Experience in a technical support role in a networking/security company or equivalent education
- Outstanding understanding of TCP/IP, routing protocols, L2/L3 switches
- Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
- Solid troubleshooting and problem-solving skills
- Working knowledge on Windows, UNIX, or Linux
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Excellent English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus. Ability to learn Portuguese within one year
- Adaptable and flexible, operating in a fast-paced, dynamic environment.
- An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.
- Travel occasionally for short periods of time to take/provide training and special engagements
- Consultation of technical documentation, bulletins, and release notes for known problems
- Reproduction of customer environments on lab equipment
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Manage customer communication and expectations until the closure of each case
- Submit KB articles monthly to contribute with internal and external DB´s
Other Job Requirements
Bachelor / Engineering degree in Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority.
-
Artificial Intelligence Engineer Specialist
1 dia atrás
Uberlândia, Minas Gerais, Brasil Bayer Tempo inteiro R$80.000 - R$150.000 por anoArtificial Intelligence Engineer Specialist / CS / Uberlândia - MG Our mission – Health for all, Hunger for none – is at the heart of everything we do.Now, imagine a workplace where your voice truly matters. A place where you're invited to take part in decisions, where your unique skills and knowledge guide the projects you join. Here,...
-
Artificial Intelligence Engineer Jr
1 dia atrás
Uberlândia, Minas Gerais, Brasil Bayer Tempo inteiro R$13.200 - R$60.000 por anoArtificial Intelligence Engineer Jr / CS / Uberlândia - MG Our mission – Health for all, Hunger for none – is at the heart of everything we do.Now, imagine a workplace where your voice truly matters. A place where you're invited to take part in decisions, where your unique skills and knowledge guide the projects you join. Here, leaders are...
-
Artificial Intelligence Engineer Jr
1 dia atrás
Uberlândia, Minas Gerais, Brasil Bayer Tempo inteiro R$90.000 - R$120.000 por anoOur mission – Health for all, Hunger for none – is at the heart of everything we do.Now, imagine a workplace where your voice truly matters. A place where you're invited to take part in decisions, where your unique skills and knowledge guide the projects you join. Here, leaders are more than managers – they're mentors and coaches, walking alongside...
-
Artificial Intelligence Engineer Specialist
1 dia atrás
Uberlândia, Minas Gerais, Brasil Bayer Tempo inteiro R$80.000 - R$120.000 por anoOur mission – Health for all, Hunger for none – is at the heart of everything we do.Now, imagine a workplace where your voice truly matters. A place where you're invited to take part in decisions, where your unique skills and knowledge guide the projects you join. Here, leaders are more than managers – they're mentors and coaches, walking alongside...
-
NOC Analyst
Há 5 dias
Uberlândia, Minas Gerais, Brasil EdgeUno Tempo inteiro R$40.000 - R$80.000 por anoJob Description:At EdgeUno, we are looking for a hands-on NOC Analyst to join our Network Operations Center (NOC) team and help monitor and support our telecommunications infrastructure across Latin America. The ideal candidate is someone who thrives on solving network-related issues, has foundational knowledge in network operations, and is passionate about...
-
Process and Quality Improvement Manager
Há 3 dias
Uberlândia, Minas Gerais, Brasil BairesDev Tempo inteiro US$90.000 - US$120.000 por anoAt BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position,...
-
Java Technical Support Engineer
3 semanas atrás
Uberlândia, Brasil BairesDev Tempo inteiroJava Technical Support Engineer - Remote Work Join to apply for the Java Technical Support Engineer - Remote Work role at BairesDev Get AI-powered advice on this job and more exclusive features. At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative...
-
Technical Support Engineer
1 semana atrás
Uberlândia, Brasil Fortinet Tempo inteiroResponsibilities: Collection, analysis, and change recommendations of configuration information Collection and analysis of customer network information Collection and initial analysis of packet trace information Job Experience / Abilities Required Experience in a technical support role in a networking/security company or equivalent education Outstanding...
-
Technical Support Engineer
4 semanas atrás
Uberlândia, Brasil Fortinet Tempo inteiroResponsibilities: Collection, analysis, and change recommendations of configuration information Collection and analysis of customer network information Collection and initial analysis of packet trace information Job Experience / Abilities Required Experience in a technical support role in a networking/security company or equivalent education Outstanding...
-
Cloud Support Engineer
4 semanas atrás
Uberlândia, Brasil Canonical Tempo inteiroJoin to apply for the Cloud Support Engineer role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Cloud Support Engineer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough...
-
Cloud Engineer
Há 2 dias
Uberlândia, Brasil Matchpoint Tempo inteiroCloud Engineer (Azure)Location: Remote (EST Hours)Contract Duration: 12 months (with possible extension for ongoing needs)Experience requiredMust have ***** communication and ability to articulate well.Azure infrastructure.*Automation via BICEPOverview:We are seeking a Cloud Engineer with strong expertise in Azure to support our evolving cloud infrastructure...
-
D365FO Support Consultant
4 semanas atrás
Uberlândia, Brasil Next Ventures Tempo inteiroA leading medical technology organization is looking for a skilled D365FO Support Consultant based in Brazil to provide functional and technical support to their European users. Working remotely from Brazil during Central European Time (CET) business hours (8:00 AM to 6:00 PM), you will be responsible for supporting their ERP system’s stability, users, and...
-
Software Engineer
4 semanas atrás
Uberlândia, Brasil Vintti Tempo inteiroSoftware Engineer (Backend, Go) — Engineer IIContract:18–20 months (maternity leave cover) with potential for extension or permanent hire based on performance. Salary:$4,000 - $5,000 USD Working schedule:EST working hours (9-5) and participate in on-call rotations Equipment:Candidates will generally work with their own setup; support and preferences for...
-
Pre-Sales Engineer
4 semanas atrás
Uberlândia, Brasil Toptal Tempo inteiroJoin to apply for the Pre-Sales Engineer role at Toptal 1 day ago Be among the first 25 applicants Join to apply for the Pre-Sales Engineer role at Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the...
-
Principal ML Engineer
4 semanas atrás
Uberlândia, Brasil Launch Potato Tempo inteiroOverview Join to apply for the Principal ML Engineer role at Launch Potato . Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState. As The Discovery and Conversion Company, our mission is to connect consumers with the world’s leading brands...
-
Technical Seo Manager
2 semanas atrás
Uberlândia, Brasil Designrush Tempo inteiroDesignRush.com is a leading B2B marketplace connecting brands with top agencies worldwide. We're expanding our team and seeking a Technical SEO Manager with deep expertise in large-scale site optimization, Laravel frameworks, and performance-driven organic growth.This is a leadership role for someone who not only understands the mechanics of SEO but can also...