Customer Success Manager at Pulse

2 semanas atrás

São Paulo, São Paulo, Brasil Joom Tempo inteiro

JoomPulse is an AI analytics tool for Mercado Livre sellers, providing insights into the most profitable products and fastest-growing categories — helping sellers boost their profits with data-driven decisions.

JoomPulse is one of the key businesses of Joom Group, an international tech-centric group of e-commerce companies that was founded in 2016 in Latvia. Joom Group also includes the following businesses: Joom, a global cross-border marketplace; JoomPro, the first and only end-to-end cross-border B2B marketplace; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.

We are looking for a proactive, customer-focused Customer Success Manager to foster strong client relationships, enhance user satisfaction, and support seamless product adoption and retention.

Responsibilities

  • Develop and maintain strong client relationships, ensuring alignment with customer needs
  • Serve as the primary contact for customer inquiries, ensuring timely resolution of issues
  • Create detailed reports, analysis and recommendations based on Joom Pulse data for our customers
  • Lead frequent meetings with customers and oversee ongoing product training sessions
  • Drive growth through upsell/cross-sell opportunities while consistently improving NPS and success KPIs
  • Facilitate end-to-end customer onboarding and technical adoption of our data tools

Requirements

  • Proven experience working for seller/brand or store on marketplaces as a consultant or as an analyst
  • Advanced knowledge of key e-commerce metrics and market specifics for merchants and brands
  • Proven ability to transform raw data and graphs into structured business logic and clear narratives
  • 'AI-friendly' mindset with practical experience using AI tools for task automation
  • Proven track record of handling in-depth product, design, and problem interviews
  • Hands-on experience with customer retention and nurturing relationships with enterprise businesses
  • At least intermediate level in English, fluent Portuguese

Preferred

  • Experience in working with analytical tools similar to JoomPulse

We offer

  • Competitive compensation: fixed monthly fee paid via service contract
  • PJ/PF employment with a possibility to move to CLT employment later
  • Remote-first flexibility: work from anywhere in Brazil, with flexible hours and clearly defined responsibilities
  • Growth opportunities: potential for long-term collaboration and transition to full-time employment, based on mutual fit and business needs

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