Market Operations Intern

Company Overview:

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview:

We are looking for a Market Ops Intern to join our Operations team, working closely with Marketing and other cross-functional partners. This role is ideal for someone who is passionate about learning, curious about how operations and marketing work together, and eager to contribute to high-impact initiatives that support market growth, user engagement, and operational excellence.

You will support ongoing projects, help organize data and processes, assist in preparing materials, and collaborate on campaign execution and local operations routines. If you enjoy hands-on learning, creative problem solving, and working with different teams, this role is perfect for you.

Role Responsibilities:

• Assisting the Operations team with daily routines, project coordination, and market-related initiatives.
• Supporting Marketing with the creation of basic visual materials using tools like Canva, Figma or similar platforms.
• Helping monitor key operational indicators and organizing information that supports decision-making.
• Collaborating with cross-functional teams (Marketing, Ops, Communications, and others) on campaigns, local activations, and user-focused initiatives.
• Preparing reports, presentations, and documentation to support internal processes.
• Participating in brainstorming sessions and contributing ideas to improve efficiency and engagement.
• Learning continuously about operations, marketing performance, and platform dynamics.

Role Qualifications:

• Enrollment in a Bachelor's degree in Marketing, Communications, Business, Advertising, or related fields.
• Basic knowledge of tools like Canva, Figma, or other design/marketing platforms.
• Availability for the hybrid model at our São Paulo (SP) office, with the possibility of remaining in the internship for at least 1 year.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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