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Customer Support Engineer

2 semanas atrás

São Paulo, São Paulo, Brasil Eden Tempo inteiro US$40.000 - US$60.000 por ano

Customer Support Engineer


Ubicación:
Híbrido
*Exclusivamente para ciudad de São Paulo, SP - Brasil.


Modalidad:
Tiempo completo


Industria:
Tecnología en Salud (HealthTech)

Sobre Eden

En Eden, estamos transformando la atención médica con soluciones de IA y almacenamiento en la nube para imágenes médicas. Nuestra plataforma permite a hospitales, clínicas y radiólogos acceder a estudios de imagen (PACS) de manera rápida y segura.

Buscamos un
Customer Support Engineer
para garantizar la mejor experiencia técnica a nuestros clientes. Si tienes habilidades en
Linux, redes, APIs y AWS
, y te motiva trabajar en el sector de
healthtech
, queremos conocerte

Responsabilidades


Soporte Técnico y Troubleshooting

  • Diagnosticar y resolver problemas en
    servidores Linux
    relacionados con nuestra plataforma PACS.
  • Analizar logs de errores y realizar debugging de aplicaciones en la nube.
  • Brindar asistencia técnica a hospitales y clínicas sobre la integración de equipos médicos con nuestro sistema.
  • Identificar y documentar errores en la interfaz web de la plataforma (HTML, CSS, inspección de elementos en el navegador).


Gestión de Infraestructura y Redes

  • Monitorear la conectividad y latencia entre hospitales y AWS.
  • Diagnosticar problemas de red usando ping, netstat, traceroute, tcpdump.
  • Configurar
    VPNs y firewalls
    para garantizar conexiones seguras.


Integraciones y APIs

  • Soporte en la integración de dispositivos médicos mediante
    APIs REST y protocolos DICOM/HL7
    .
  • Pruebas de conectividad con
    Postman
    y herramientas similares.
  • Configuración y monitoreo de
    gateways
    para el envío de imágenes médicas a la nube.


Administración de AWS

  • Monitoreo de almacenamiento en
    Amazon S3
    para imágenes DICOM.
  • Revisión y configuración de accesos en
    AWS IAM
    .
  • Soporte en el despliegue de nuevas instancias en
    EC2
    .


Atención y Relación con Clientes

  • Comunicación clara y efectiva con clientes técnicos y no técnicos.
  • Creación de documentación técnica y guías de resolución de problemas.
  • Colaboración con equipos internos (
    Desarrollo, Producto, CSM
    ) para mejorar la plataforma.
  • Disponibilidad para viajar
    a hospitales para instalaciones e implementaciones.

Requisitos Técnicos

Experiencia en administración de
servidores Linux (Ubuntu, CentOS, Debian)
.

Conocimientos en redes:
TCP/IP, VPNs, DNS, Firewalls
.

Manejo de
APIs REST
, JSON y herramientas como
Postman
.

Familiaridad con
AWS (S3, EC2, IAM, API Gateway)
.

Conocimientos en
HTML y CSS
para resolución de tickets relacionados con la UI.


Disponibilidad para viajar
dentro de Brasil para implementaciones en hospitales.

Experiencia en protocolos médicos como DICOM, HL7 (
deseable
).

Habilidades de scripting en Bash o Python (
deseable
).


Idiomas


Portugués fluido (oral y escrito).


Español intermedio/avanzado
(para comunicación con el equipo y clientes de LATAM).

Beneficios

Impactar realmente en la vida de las personas.

Oportunidad de crecimiento en una startup de tecnología en salud en plena expansión y rápido crecimiento.

Modelo de trabajo híbrido, convenio con Uber Business y tarjeta coorporativa de Clara.


Medio día libre en el cumpleaños
(también aplica para hijas/os).

Modalidad Contractor Internaciona (pago en dólares + auxilio home office).

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