IT Analyst, Global Techbar

2 semanas atrás

São Paulo, São Paulo, Brasil CPP Investments Tempo inteiro R$4.000 - R$8.000 por ano

CPP Investments is recruiting for a full time Analyst, Techbar in the Technology & Operations group. This position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the whole organization. This position also focuses on building, maintaining, and enhancing customer relationships to help understand the needs of staff and position both team and departmental response.

As a Global Techbar IT Analyst, you will leverage advanced technologies and industry best practices to manage and resolve all assigned tickets, provide desktop support, manage IT assets, and contribute to project delivery. Your job is essential in ensuring seamless IT operations and exceptional Quality of Service. You will aim to resolve incidents and request tickets within 24 hours, maintain proactive follow-up with clients, and utilize cutting-edge tools and methodologies to enhance service efficiency and client satisfaction.

Accountabilities:

  • Provide support through various channels including phone, self-service portal, chat and walk-ins, ensuring a seamless and consistent customer experience.
  • Oversee the entire lifecycle of IT assets from procurement to disposal, ensuring accurate tracking and documentation.
  • Utilize automated systems for real-time tracking of IT assets, reducing manual errors and improving inventory accuracy.
  • Maintain and update an internal & end user knowledge base, ensuring it is comprehensive, accurate, and easily accessible to all team members as well as end users.
  • Conduct regular training sessions and workshops to enhance the technical proficiency of the team as well as end users to promote continuous learning and drive a reduction in ticket demand for Techbar.
  • Streamline user setups, changes, and deactivations in Active Directory, O365, and other systems, ensuring a smooth onboarding and offboarding process.
  • Support remote and hybrid work environments by managing virtual desktop infrastructure (VDI) and ensuring seamless user experiences across different workspaces.
  • Coordinate and participate in user desk moves, utilizing automated scheduling tools to minimize disruption and ensure efficient relocations.
  • Develop and maintain self-service portals and resources to empower users to resolve common issues independently.
  • Manage incidents and service requests effectively, ensuring all relevant information is captured accurately in the ticketing tool.

  • IT Analyst, Global Techbar

    3 semanas atrás

    São Paulo, São Paulo, Brasil CPP Investments Tempo inteiro

    **Company Description** Make an impact at a global and dynamic investment organization**When you join CPP Investments, you are joining one of the world's most admired and respected institutional investors. As a professional investment management organization, CPP Investments invests the funds of the Canada Pension Plan (CPP) to help ensure its financial...

  • Analyste TI, TechBar mondial

    2 semanas atrás

    São Paulo, São Paulo, Brasil CPP Investments Tempo inteiro R$800.000 - R$1.200.000 por ano

    Investissements RPC recrute un(e) Analyste Techbar à temps plein au sein du groupe Technologies et Opérations. Ce poste offre un soutien technique pratique, traitant tous les problèmes pour assurer une prestation cohérente et de qualité du service à la clientèle dans toute l'organisation. Le poste vise également à établir, maintenir et renforcer...

  • Analyste Ti, Techbar Mondial

    3 semanas atrás

    São Paulo, São Paulo, Brasil CPP Investments Tempo inteiro

    **Company Description** Faites votre marque au sein d'un organisme de placement dynamique d'envergure mondiale**Lorsque vous rejoignez CPP Investments, vous rejoignez l'un des investisseurs institutionnels les plus admirés et respectés au monde. En tant qu'organisation professionnelle de gestion des investissements, CPP Investments investit les fonds du...

  • IT Business Analyst

    3 semanas atrás

    São Paulo, São Paulo, Brasil UBS Tempo inteiro

    Brazil- Information Technology (IT)- Group Functions**Job Reference #**- BR**City**- Sao Paulo**Job Type**- Full Time**Your role**- Are you an experienced IT Business Analyst skilled in system and business processes analysis? Can you manage projects efficiently? Do you have strong communications skills?We are looking for Business Analyst like that to:-...

  • Senior IT Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil Mitsui & Co. Coffee Trading Brazil Tempo inteiro US$80.000 - US$120.000 por ano

    Company DescriptionMitsui & Co. Coffee Trading Brazil Ltda is a subsidiary of the Japanese conglomerate Mitsui & Co. The company specializes in green coffee exports and is part of Mitsui's global coffee business. We select high-quality coffees from Brazil for leading markets in Asia, Europe, and the United States. Our operations are centered on delivering...

  • IT Business Analyst

    3 semanas atrás

    São Paulo, São Paulo, Brasil UBS Tempo inteiro

    Brazil- Information Technology (IT)- Group Functions**Job Reference #**- BR**City**- Sao Paulo**Job Type**- Full Time**Your role**- Do you have proven ability to solve complex issues, covering both technical and business needs?We're looking for a IT support analyst to:- support the Service & Product Manager across several technical domains- contribute...

  • IT Business Analyst

    Há 4 dias

    São Paulo, São Paulo, Brasil UBS Tempo inteiro

    Brazil- Information Technology (IT)- Group Functions**Job Reference #**- BR**City**- Sao Paulo**Job Type**- Full Time**Your role**- Are you an experienced IT Business Analyst skilled in system and business processes analysis? Can you manage projects efficiently? Do you have strong communications skills?- We are looking for Business Analyst like that to:-...

  • IT Analyst +

    Há 7 dias

    São Paulo, São Paulo, Brasil Santander Tempo inteiro

    IT Analyst +SAO PAULO, Brazil**WHAT YOU WILL BE DOING**Pró-atividadeConhecimento de Metodologia ÁgilConhecimento do ciclo de desenvolvimento (end-to-end)Conhecimento técnico em Backend (Mainframe ou Java) e/ou Frontend (Angular)

  • IT Business Analyst

    Há 4 dias

    São Paulo, São Paulo, Brasil CEVA Tempo inteiro

    CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to...

  • IT Analyst

    Há 7 dias

    São Paulo, São Paulo, Brasil Santander Tempo inteiro

    IT AnalystSAO PAULO, Brazil**WHAT YOU WILL BE DOING**Responsável por identificar, definir e executar os **testes **exigidos pelo Product Owner, monitorar o processo de **teste **em detalhes e os resultados em cada ciclo de **teste, **avaliar a qualidade geral e implementar testes automatizados nos canais PJ (Internet Banking e Mobile