Customer Service Analyst
Há 5 dias
Shape your future as a magentian Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct areas.Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled; Analysis of customers request and instruct correctly about fine risks to all parties involved in process (internal and external); Build solid relationship with your customers portfolio to provide best solution on their case managements; Maintain professional & friendly posture during customer's interaction in daily routine; Work in partnership with the sales representative & sales support; Work as a team to collaborate with the general demand, proposing changes and best practices among others; Guarantee that supervisor is duly aware about any system issue that may impact the customer attendance; Be part of the innovation of the company, contributing with insights and ideas on how we can have better performance Specific knowledge: Customer Service Intermediate English is mandatory SAP system Working knowledge of International Commercial and Export Chain.Minimum Required Experience: 3-5 years of experience in a similar role within the shipping industry.Degree: Bachelor's degree in international trade or a related field.Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent.If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply.We enjoy meeting candidates who are persistent in their own professional development.About Ocean Network Express (ONE) Ocean Network Express (ONE) was incepted on July 7, ****, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK).The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil.ONE is the world's seventh-largest container carrier with a fleet size of approximately 1.53 million TEU.Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond.ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.For more information, please visit
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Customer Service Analyst
3 semanas atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;...
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Customer Service Analyst
4 semanas atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian! Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly...
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Customer Service Analyst
4 semanas atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;...
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Customer Service Analyst
4 semanas atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroOverview Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas. Main responsibilities Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled; Analysis of customers request and...
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Customer Service Analyst
Há 5 dias
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian!Position:Customer Service Analyst | ExportJob Purpose:Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct areas.Main responsibilities and assignments:Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly...
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Import Analyst
3 semanas atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian Position: Import Analyst Main responsibilities and assignments: Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct department Build solid relationship with your customers portfolio to provide best solution on their case management Work as a team to collaborate with the...
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Customer Service Assistant
Há 6 dias
Santos, Brasil Zim Tempo inteiroManage customer queries, ensuring quick responses and efficient solutions.- Assist in problem resolution and support the customer experience at all stages of the process- Collaborate with other teams to ensure a complete and satisfactory service- Maintain service records and follow up on requests to ensure a quality experience.**Requirements**:- Upper...
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Customer Service Assistant
Há 2 dias
Santos, Brasil Zim Tempo inteiroManage customer queries, ensuring quick responses and efficient solutions. Assist in problem resolution and support the customer experience at all stages of the process Collaborate with other teams to ensure a complete and satisfactory service Maintain service records and follow up on requests to ensure a quality experience. Requirements Upper intermediate...
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Customer Service Assistant
Há 2 dias
Santos, Brasil Zim Tempo inteiroManage customer queries, ensuring quick responses and efficient solutions.Assist in problem resolution and support the customer experience at all stages of the processCollaborate with other teams to ensure a complete and satisfactory serviceMaintain service records and follow up on requests to ensure a quality experience.RequirementsUpper intermediate to...
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Customer Service Representative
Há 2 dias
Santos, Brasil ZIM Tempo inteiro**We are looking for a Customer Service Representative that will handle the following**: - Check and handle drafts sent by the clients to avoid any misinformation. - Check VGM data in the system to check for missing information - Late arrival requests control - Loading intention - Print originals Bl and make them available to the clients. - Communicate with...
