Guest Experience Specialist

Há 2 dias

Santana de Parnaíba, Brasil Vancouver International Airport Authority Tempo inteiro

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone.Passenger Experience is an integral part of YVR, delivering service excellence, operational expertise and ensuring every guest arriving, departing or connecting through YVR has a welcoming experience.Position overviewDo you have passion for delivering an exceptional guest experience?We have a permanent, full-time opportunity for a Guest Experience Specialist with the Guest Experience team.Reporting to the Manager, Guest Experience, the successful candidate will be responsible for reviewing, triaging, managing, responding and resolving guest feedback and escalations as well as leading and implementing YVR's Government Courtesies and VIP program.As a key member of the Guest Experience team, the Specialist may also support a variety of guest experience programs and projects.Key responsibilities include:Responding to escalated guest emails, letters, social media responses, in-person communications and phone calls in a timely mannerCollaborating with other departments to investigate specific events to determine and recommend an appropriate response and resolutionReviewing entries made into the YVR corporate tracking system and reporting any guest service trends to internal departments and senior management.Provide guest service and operational guidance for the Guest Experience teamPlan and coordinate government VIP meet and greet services, special events and guest experience programs Assist in providing orientation tours for external organizations as needed Participate in irregular operations and assist with day-of operations duties as requiredProvide support for Guest Experience projects as required.Key qualifications include:3-5 years of recent, related experience supplemented by completion of bachelor's degree or other post-secondary education with a focus on communications, operations or business; or an equivalent combination of training and experience.Proven professional writing and communications experience specific to guest relations – with a minimum of one to two years of experience – for both written and verbal responses.Direct and recent experience in delivering outstanding guest service in an operational environment.Expert communication, and problem-solving skills are required to resolve complex guest issues and guest service escalations, while remaining calm under pressure Solid understanding of airport processes and services (e.g., US Customs and Immigration, Canada Customs, connections facilities, airline industry, accessibility, etc.)Strong organization skills, project management experience and attention to detailExcellent conflict resolution and interpersonal skills with the proven ability to handle complex situations with diplomacy.Experience working collaboratively and effectively with both internal and external stakeholders, business partners, government agencies including embassies and consulates.Working with discretion is required.Excellent decision-making skills are needed; the role requires acting with deep empathy and fairnessFluency in French (written and/or verbal) is considered an asset.This position is open to both Vancouver Airport Authority employees and external applicants.Previous job performance will be taken into consideration for all internal candidates that apply for this position.As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

  • Guest Relation

    Há 11 horas

    Rio de Janeiro, Brasil Club Med SAS Tempo inteiro

    **You are**- Sociable, you know how to connect with our guests and build a trusting relationship.- Helpful and attentive, finding the right solution for all our guests.- Multilingual, you master at least two languages and are comfortable with international guests.**You will**- Ensure that guest stays are monitored and ensure the well-being of each guest with...

  • Guest Environment Expert

    Há 5 dias

    Rio de Janeiro, Brasil Marriott Worldwide Tempo inteiro

    **Job Number** 22134837 **Job Category** Housekeeping & Laundry **Location** Courtyard Rio de Janeiro Barra da Tijuca, Av Embaixador Abelardo Bueno 5001, Rio de Janeiro, Rio de Janeiro, Brazil VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management- *** Our jobs aren’t just about giving guests a...

  • Experience Lead

    Há 14 horas

    Rio de Janeiro, Brasil Collective Hospitality Tempo inteiro

    Collective Hospitality We are the travel scene for the next-generation adventurer. With over 70 unique and energetic properties across Southeast Asia, South and Central America, we offer Slumber Party, Bodega Hostels, Path, and Socialtel Resorts—each a playground of epic experiences designed for the bold, the social, and the forever curious. What will you...

  • Guest Experience Expert

    1 semana atrás

    Rio de Janeiro, Brasil Marriott International, Inc Tempo inteiro

    **Nº do Cargo** 24155045 **Categoria de emprego** Rooms & Guest Services Operations **Local** Courtyard Rio de Janeiro Barra da Tijuca, Av Embaixador Abelardo Bueno 5001, Rio de Janeiro, Brazil, Brazil VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma...

  • Guest Experience Expert

    Há 10 horas

    Rio de Janeiro, Brasil Marriott International, Inc Tempo inteiro

    **Nº do Cargo** **Categoria de emprego** Rooms & Guest Services Operations**Local** Courtyard Rio de Janeiro Barra da Tijuca, Av Embaixador Abelardo Bueno 5001, Rio de Janeiro, Brazil, Brazil VER NO MAPA**Horário** Full-Time**Localização remota?** N**Remanejamento?** N**Tipo de cargo** Non-Management- A Marriott International é uma empresa que oferece...

  • Guest Experience Expert

    Há 9 horas

    Rio de Janeiro, Brasil Marriott International, Inc Tempo inteiro

    **Nº do Cargo** **Categoria de emprego** Rooms & Guest Services Operations**Local** Courtyard Rio de Janeiro Barra da Tijuca, Av Embaixador Abelardo Bueno 5001, Rio de Janeiro, Rio de Janeiro, Brazil VER NO MAPA**Horário** Full-Time**Localização remota?** N**Remanejamento?** N**Tipo de cargo** Non-Management- A Marriott International é uma empresa que...

  • Content Marketing Specialist

    2 semanas atrás

    Santana de Parnaíba, Brasil Sofia Health Tempo inteiro

    Marketing Content Specialist – Sofia Health Remote | Full-Time About Sofia Health Sofia Health is the fastest-growing marketplace connecting consumers with health and wellness providers. We empower wellness entrepreneurs by providing the tools and visibility they need to grow their business. We are looking for a creative and strategic Marketing Content...

  • Bilingual Review Sales Specialist

    Há 5 dias

    Buenos Aires|Bogota|Córdoba|Medellin|Rio de Janeiro|Brasilia|São Paulo|Lima|Montevideo|Quito|Caracas|Cali|Barranquilla|San Juan|San Juan P. Rico|San Salvador|Tijuana, Brasil ScaleUp Tempo inteiro US$60.000 - US$180.000 por ano

    Bilingual Review Sales Specialist (Remote)Employment Type: Contractor (Long-term)Location: LATAM (Remote)Schedule: 5 days/week — Saturdays and Sundays required (2 days off during the week)Compensation: Base salary + performance commissionsOur client, a fast-growing vacation rental management company, is looking for a Bilingual Review Sales Specialist to...

  • Revenue Specialist

    1 semana atrás

    Rio de Janeiro, Brasil Grand Hyatt Rio de Janeiro Tempo inteiro

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting...

  • Customer Support Specialist w/sales exp

    Há 2 dias

    Buenos Aires|Bogota|Córdoba|Medellin|Rio de Janeiro|Brasilia|São Paulo|Lima|Montevideo|Quito|Caracas|Cali|Barranquilla|San Juan|San Juan P. Rico|San Salvador|Tijuana, Brasil ScaleUp Tempo inteiro US$60.000 - US$90.000 por ano

    Customer Support Specialist w/sales expEmployment Type: Contractor (Long-term)Location: LATAM (Remote)Schedule: 5 days/week — Saturdays and Sundays required (2 days off during the week)Compensation: Base salary + performance commissionsOur client, a fast-growing vacation rental management company, is looking for a Customer Support Specialist to join their...