Quality Assurance Associate

**ABOUT ALU**:
ALU provides higher education for a higher purpose.
Our students declare missions, not majors.
They develop the real-world skills to take on the world's most pressing challenges.
And they take ownership of their learning from day one through our peer and student-led approach - because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.
Our mission is not going unnoticed.
CNN described ALU — which has campuses in Mauritius and Rwanda — as "The Harvard of Africa;" Fast Company ranked ALU one of the 50 most innovative organizations in the world and the most innovative endeavor in Africa; and The New York Times recognized ALU as one of the eight places in the world "where history is being made."
Join us.
**HOW WE WORK**
As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies.
We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences.
We are deeply passionate about our students and excited by the challenge of building something entirely new.
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**ABOUT THE TEAM**:
The Quality Assurance Team is responsible for ensuring that our programmes and institutions comply with internal and external expectations and standards.
We make sure that the ALU education is truly innovative, transformative and aligned with ALU's strategy.
We work closely with the academic operations team to monitor and enhance the delivery of academic programmes.
In the QA Team, you can expect to interact with colleagues from all over the world and from all the teams as we collaborate on institutional-level reviews.
We work in a hybrid fashion with a mix of remote work with in-person work at the office (for those based in either Kigali or Mauritius).
**ABOUT THE ROLE**:
We are looking for a detail-oriented project manager with high emotional intelligence to work closely with our internal and external stakeholders.
You will ensure that while we continue to pioneer new education approaches, we develop and implement sound internal policies, procedures and processes, and we remain in compliance with our regulatory frameworks.
If this sounds like you, come join us as we educate the next generation of ethical and entrepreneurial leaders.
This is an operational role that reports to the Quality Assurance Lead and maintains close ties with our learning delivery and Registrar's Office teams, to ensure that the activities in both Mauritius and Rwanda are undertaken in accordance with the strategic and regulatory frameworks.
Central to this role is facilitating a deeper understanding of quality assurance and quality values and continuously ensuring the academic integrity of our academic offerings.
Relationship management skills are a key ingredient for success in this role as you will need to pull different teams together to implement recommendations arising from both internal and external quality assurance processes.
**RESPONSIBILITIES**:
- Supporting the design, delivery, and quality review of our academic programmes.
- Contributing to the academic governance regulatory and administrative support.
- Ensuring the operational management of the academic policy framework.
- Supporting internal quality assurance processes such as internal evaluations at the programme and institutional level.
- Contributing to regulatory and accreditation processes (audits, accreditations, reviews, approvals, etc) with self-assessment reporting and preparations for external stakeholder visits.
- Supporting the implementation of recommendations arising from internal and external quality assurance exercises.
- Troubleshooting student and faculty issues that may arise with regard to quality assurance and academic delivery issues.
- Any other responsibility as assigned by the line manager.
**REQUIREMENTS**:
You don't have to be an expert to be a rockstar in your career.
Our non-negotiable requirement is **drive**.
You have to be passionate about bringing out the best version of you as you launch your career.
Core requirements:
- A Bachelor's degree.
- Meticulous attention to detail.
- Excellent planning and follow-through skills.
- High degree of emotional intelligence.
- Fluency in English.
Nice to haves:
- Experience in a higher education or public administration setting
- Experience managing complex, intercultural relationships.