Quality Assurance

Há 3 dias

Ituiutaba, Brasil Superbet Tempo inteiro

It's an exciting time to join Superbet, we're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world.As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.Job Summary:We're looking for a Quality Assurance Analyst to make sure our BPO partners deliver top-notch support.You'll monitor chats, emails, and voice interactions, provide insights, and help improve processes.This role also includes supporting training initiatives and collaborating with operational managers to enhance overall customer** This position is for work in Sao Paulo*We're looking for someone with:Experience in customer service quality assurance, BPO management, or related fields; relevant studies or experience are also consideredFamiliarity with performance metrics for BPOs and multi-channel service evaluation.Strong writing skills for clear, concise, and customer-friendly knowledge base content that follows Superbet's brand style.Intermediate English (B1+) and experience with CRM tools like Zendesk.Comfortable using AI tools and automation to enhance quality assessment.Analytical, detail-oriented, proactive, and collaborative, with solid problem-solving skills.What you'll be doing:Evaluate customer interactions across chat, email, and voice to ensure BPO partners meet performance metrics.Give actionable feedback to operational managers to improve service quality.Analyze trends in performance and suggest process improvements.Support training and development initiatives for BPO teams.Ensure consistent, high-quality service across all customer channels.Use automation and AI tools to increase evaluation efficiency and insight accuracy.About Superbet GroupSuperbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide.Established in ****, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.Superbet's ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience.Across international markets, the Group's global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.Global Recognition and StandardsIn ****, Blackstone Inc., the world's largest private equity firm, recognized Superbet's vision and achievements with a strategic minority investment of €175 million.In ****, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).

  • Senior Quality Assurance Analyst

    Há 21 horas

    Ituiutaba, Brasil Laboratorios Biopas Tempo inteiro

    Position: Senior Quality Assurance Analyst – Pharmaceutical Industry Location: Vargem Grande Paulista, São Paulo, Brazil Work Model: 100% On-site Position Description We are seeking a Senior Quality Assurance Analyst to work on-site at our facilities, with a primary focus on Validation/Qualification, Quality, and Compliance .The ideal candidate will have...

  • Senior Quality Assurance Engineer

    Há 5 dias

    Ituiutaba, Brasil Indigo Beam Consulting Tempo inteiro

    For Brazil Only, PJ contract, Fluent EnglishPosition:Senior Quality Assurance (QA) EngineerLocation:Brazil (Remote)Work Hours:Must have overlap with U.S. Central TimeStart Date:ImmediateContract Type:PJ (Pessoa Jurídica)Duration:3-4 monthsLanguage Requirement:Fluent English required ( U.S.-based company)SummaryWe're looking for an experiencedQA Engineerwho...

  • Senior Quality Assurance Engineer

    Há 3 dias

    Ituiutaba, Brasil Indigo Beam Consulting Tempo inteiro

    For Brazil Only, PJ contract, Fluent English Position: Senior Quality Assurance (QA) Engineer Location: Brazil (Remote) Work Hours: Must have overlap with U.S. Central Time Start Date: Immediate Contract Type: PJ (Pessoa Jurídica) Duration: 3-4 months Language Requirement: Fluent English required ( U.S.-based company) Summary We're looking for an...

  • Quality Assurance Engineer Jr

    Há 19 horas

    Ituiutaba, Brasil Devsquad Tempo inteiro

    About DevSquadDevSquad is a US based startup, Software Products Development Specialist with nearshore teams, we hire developers across Latin America.Working with us, you will create products for the US market and be part of an elite team of developers.Here you will work remotely from anywhere in Brazil, you will have a flexible, dynamic, collaborative and...

  • Quality Control Lead

    Há 21 horas

    Ituiutaba, Brasil Go Offer Tempo inteiro

    About the RoleWe are looking for astructured, strict, and technically-minded Head of Quality Assurancewho will build and lead one of the most critical operational units in the company.Scope of responsibility:Management of ateam of 30+ remote assistantsQuality control of5,000+ job applications/month(scaling to 10,000+)Direct reporting to the CEOContext &...

  • Senior Quality Assurance Engineer

    Há 21 horas

    Ituiutaba, Brasil The Methodical Group Tempo inteiro

    Senior Software QA EngineerLocation:Brazil Fully RemoteReports To:Head of QA/ Engineering ManagerSetup:Consultancy/PJMust Have:English Resume and Professional level of English Communication SkillsAbout the RoleWe are looking for a detail-orientedSr QA Engineerwith strong experience in both automated and manual testing. This role is critical to ensuring our...

  • Quality Control Analyst

    Há 6 dias

    Ituiutaba, Brasil Ruhrpumpen Tempo inteiro

    Working at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity. Join our team, experience making a difference and build your career!As Quality Control Analyst you will guarantee and assure that company's products (hydraulic components and systems) and the materials used in manufacturing them meet the required standards,...

  • Quality Control Analyst

    Há 6 dias

    Ituiutaba, Brasil Ruhrpumpen Tempo inteiro

    Working at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity. Join our team, experience making a difference and build your career! As Quality Control Analyst you will guarantee and assure that company's products (hydraulic components and systems) and the materials used in manufacturing them meet the required standards,...

  • Fbs Six Sigma Quality Consultant

    Há 3 dias

    Ituiutaba, Brasil Capgemini Tempo inteiro

    Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C).They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...

  • Principal Qa Specialist

    Há 21 horas

    Ituiutaba, Brasil Bebeequality Tempo inteiro

    Senior Quality Assurance AnalystJob Description:We are seeking a Senior Quality Assurance Analyst to join our team.The ideal candidate will have prior experience preparing and reviewing quality procedures and policies, equipment qualification, analytical validation, Good Manufacturing Practices/Good Laboratory Practices, documentation, quality oversight,...