
Quality & Process Improvement Lead
Há 4 dias
We are seeking a Quality & Process Improvement Lead to join our Support Operations team. This role will be pivotal in driving the transformation of our Support team from L1 to L2 capabilities , ensuring higher autonomy, reduced escalations, and consistently excellent customer experiences.You will lead the quality strategy , build frameworks that raise the bar for service delivery, and design processes that allow the team to handle increasingly complex cases. The ideal candidate combines strong analytical skills with a passion for continuous improvement and a hands-on approach to implementing change.Key ResponsibilitiesLead the quality strategy for the Support team, aligning processes and standards with the goal of transforming the team from L1 to L2 capabilities.Develop and maintain quality frameworks , including audit guidelines, evaluation criteria, and QA scorecards.Design, update, and optimize Support process playbooks , enabling the team to resolve complex cases while minimizing unnecessary escalations to ClientOps, Tech, and Finance.Monitor and analyze quality data across all channels , conducting deep dives to identify trends, recurring issues, and improvement opportunities.Drive process improvement projects targeting Contact Rate reduction, SLA compliance, increased First Contact Resolution (FCR), and higher CSAT.Lead change management initiatives , ensuring new processes and standards are adopted effectively by the Support team.Partner with Support leadership to align quality insights with training, coaching, and workforce development.RequirementsBachelor's degree in Business, Operations, Engineering, or related field.4+ years of experience in Quality, Process Improvement, or Operations within Support/Customer Service environments.Proven experience building QA frameworks and running quality programs.Strong process optimization skills (experience with Lean, Six Sigma, or similar methodologies is a plus).Solid analytical capabilities with ability to use data to influence decisions and priorities.Excellent communication and facilitation skills; able to gain buy-in from leadership and frontline teams.Hands-on mindset: able to design, document, and implement process improvements directly.Nice to HaveExperience in a fast-paced, 24/7 operations environment.Experience managing CRM/Support platforms is a plus.Prior leadership experience (leading QA/process specialists or analysts).Spanish is a plus.
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Quality And Engineering Specialist
1 semana atrás
Ituiutaba, Brasil Dtx Aerospace Tempo inteiroAbout us: DTX Aerospace is a leading company in the aerospace industry. Known for its innovative approach and cutting-edge technology, the company specializes in the design, manufacture, and maintenance of Landing Gears. With a strong focus on quality and safety, we have established ourselves as a trusted partner to many major airlines and military...
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Quality And Engineering Specialist
Há 2 dias
Ituiutaba, Brasil Dtx Aerospace Tempo inteiroAbout us:DTX Aerospace is a leading company in the aerospace industry. Known for its innovative approach and cutting-edge technology, the company specializes in the design, manufacture, and maintenance of Landing Gears. With a strong focus on quality and safety, we have established ourselves as a trusted partner to many major airlines and military...
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Hr Operations Lead
Há 2 dias
Ituiutaba, Brasil Keeta Tempo inteiro1. HR Operations Policy Strategy and GovernanceLead the development and execution of comprehensive HR operations policies and SOPs that align with business goals and compliance requirements.Drive consistent policy application: Establish and implement a policy review system across business units to monitor adherence.Organize regular cross-department policy...
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Quality Assurance Lead Automotive
Há 2 dias
Ituiutaba, Brasil Pixida Do Brasil Tempo inteiroAre you fascinated by e-mobility, infotainment, telematics, and cutting-edge automotive technologies?Would you like to contribute to these areas as a Quality Assurance Lead Automotive and take on a key role in driving innovative solutions forward?If so, we'd love to hear from you!To strengthen our consulting team for a premium car manufacturer, we are...
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Quality & Training Analyst
Há 4 dias
Ituiutaba, Brasil Draiver Tempo inteiroAbout DraiverDraiver is a global leader in mobility, transforming fleet management through innovative technology, data, and operational excellence.With a rapidly expanding international presence, we deliver smart solutions that connect drivers, businesses, and customers in a more efficient, safe, and scalable way. Our mission is tooptimize operations, drive...
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[Mkt-On-Site] Operations Manager
Há 2 dias
Ituiutaba, Brasil Biwin Technology Tempo inteiroJob Summary: We are looking for an experienced Operations Manager to oversee and optimize BIWIN Storage's operational processes. The successful candidate will ensure efficient production, logistics, and supply chain management while maintaining quality standards. This role is vital for achieving operational excellence and supporting business growth. Key...
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Talent Acquisition Process Manager
Há 9 horas
Ituiutaba, Brasil Bebeetalentacquisition Tempo inteiroJob Overview:As a key player in our hiring process, you will oversee the execution of interview and candidate evaluation processes.This role requires proactive approach with continuous improvement and client satisfaction focus.
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Remote Continuous Improvement Specialist
Há 9 horas
Ituiutaba, Brasil Indi Staffing Services Tempo inteiroAt INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.Overview of the role:We are looking for a Continuous Improvement Specialist to join our team and help drive our...
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Operational Process Manager
2 semanas atrás
Ituiutaba, Brasil Bebeeoperational Tempo inteiroOperational Assistant OpportunityWe are seeking a detail-oriented professional based in Brazil who enjoys operational work, can handle multiple tasks, communicates clearly, and leverages technology to improve processes.About the RoleThis is an operational position focused on ensuring the quality of our services through daily photo audits, contractor...
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Operational Excellence Specialist
2 semanas atrás
Ituiutaba, Brasil Bebeeprocess Tempo inteiroProject Efficiency Manager\We're seeking a driven professional to bring order and results to our teams.\Key responsibilities include turning chaos into clear processes, owning tools for performance tracking, and keeping teams accountable.\Your mission is to turn chaos into clarity and performance by building processes, cleaning data, and ensuring...