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Essential Job Functions :Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins / destinationsCoordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and FinancePenetrate organizational structure and develop relationship beyond main points of contactEnsure each Crane Worldwide office servicing the account understands the SOPs and executes accordinglyMaintain rates and assess yields monthlyMonitor account for timely payments and assist with collections on past due invoicesSet up internal reports to monitor our performance in meeting critical milestonesImmediately communicate any issues or exceptions to OperationsEnter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global networkAssign a corrective action to every issue / complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolutionManage and lead business reviews; establish a quarterly review cycle, at a minimumEngage Sales and Operations to participate in client meetings, presentations, and business reviewsWhen necessary, travel within region to visit accounts / account sites and Crane Worldwide offices to review procedures and maintain customer information / satisfactionUpdate status of progress on business opportunitiesContinuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunitiesEnsure all company policies and regulatory requirements are adhered to.Other Skills / AbilitiesExcellent organizational skillsExcellent written and verbal skills, including presentation skillsStrong computer skills including Microsoft Office suiteDetail oriented, able to multitask and meet deadlinesSelf-motivated, able to work in a team and independentlyStrong customer service, problem-solving, and interpersonal skillsInternal / external sales skillsTroubleshooting and problem resolution skillsLeads by exampleSense of urgencyCreativeResponds easily to changing demands.Education and experienceMinimum two years' experience in the industry, or a related service industryMinimum one-year operational experience in the service(s) the account utilizesGood analytical and program management skills; ability to define, develop and document business processes and procedures.#J-*****-Ljbffr
