
Technical Support Specialist
1 dia atrás
About Bask HealthBask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses.We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.We're a driven and collaborative team focused on enabling clinical founders and digital health startups to move fast.If you're excited by the intersection of healthcare and technology, and love solving operational problems at scale, we'd love to hear from you.About the RoleWe are looking for a Technical Support Specialist to join our growing Customer Support (CS) team.This role is essential to ensuring smooth daily operations and delivering timely, accurate support to our subscribers, account managers, and engineering team.You will work directly with internal teams and external customers, helping resolve issues, reroute orders, and manage error queues.As we expand to new markets and increase order volume, this position plays a critical role in reducing errors, improving customer experience, and ensuring operational efficiency.Strong problem-solving and communication skills.Ability to handle high query volumes with accuracy and speed.Tech-savvy with an eagerness to learn new tools and systems.Detail-oriented with strong organizational skills.Prior customer support, technical support, or telehealth experience is a plus, but not required.Key ResponsibilitiesAnswer subscriber questions (600–700 queries daily) with accuracy and efficiency.Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues).Reroute orders between pharmacies based on delays, account manager requests, or other needs.Assist account managers with CS-related requests (limited system access).Report recurring issues to developers and follow up on resolution progress.Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires.What You'll Do After TrainingRespond to subscriber inquiries in a timely and professional manner.Assist with resolving errors in the queue to ensure smooth operations.Growth OpportunitiesPerformance review after 3 months with the chance to move to a higher tier role.Gain experience working directly with top telehealth experts in the U.S.Develop specialized expertise in the telehealth sector.Clear path for career growth in technical support and operations.Fully remote21 days PTO; requests can be denied based on workload#J-18808-Ljbffr
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Support Application Specialist
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Maceió, Brasil Remote Jobs Tempo inteiroOverview ParentSquare is a rapidly growing Santa Barbara-based company that changes how schools and parents communicate. Our mission is to empower schools to enhance family engagement for all students. Our flagship products, ParentSquare and RemindHub, serve over 22 million students and provide unified communications tools including forms, sign ups,...
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Database Specialist
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New Orleans based Clinical Specialist
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Maceió, Brasil Remote Jobs Tempo inteiroOverview Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a...
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IT Support Analyst
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Maceió, Brasil BairesDev Tempo inteiroAt BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. IT Support Analyst at...