Player Support Coordinator

Game Support RoleBring It On is creating the next generation of skill games, a rapidly growing category with immense opportunities.In our culture, everyone has maximum impact, so you'll get autonomy and trust.You will join a world-class team of support specialists to communicate with players, catering to their needs and charming them with your communications.Team members come with vast experience and are positive, professional, engaged, and fun.They expect you to be the same.Key Responsibilities:Provide daily support to players via various channels.Develop an in-depth understanding of game features, events, and player activities.Troubleshoot player issues and resolve game-related problems.Maintain detailed documentation of player interactions and issues using CRM tools.Act as the voice of players, collecting feedback and communicating it for continuous product improvement.Assist new players, helping them learn the game and understand its mechanics.Identify playing patterns and behavior through analytical tools.Collaborate with teams to provide promotional offers and inform players about new features and events.Develop guidelines and procedures for future support team members.Requirements:Minimum 4 years of customer support experience, ideally in iGaming.Past experience in KYC and working with payments processors.Exceptional verbal and written communication skills in English.Proficiency with CRM tools and experience documenting interactions.Strong empathy and ability to listen attentively.Excellent time management skills and flexibility to work independently.Benefits:Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.Experience with analytics or proficiency in Excel is preferred.