Global Crm System Operations Manager

Há 5 dias


Belo Horizonte, Brasil Bebeeleadership Tempo inteiro

Job TitleGlobal CRM Sustain LeadJob DescriptionThe role of the Global CRM Sustain Lead involves overseeing the management and operation of the Global CRM system.This includes providing strategic recommendations to stakeholders, aligning application services with business objectives, and ensuring system stability and performance.This position requires strong leadership skills, excellent interpersonal abilities, and a deep understanding of both strategic and tactical business perspectives.The ideal candidate will have extensive experience in IT service management, particularly in Microsoft Dynamics 365.Key responsibilities include:Providing regular status updates to senior leadership and key stakeholders.Managing relationships with business and technical stakeholders.Aligning application services with business goals to ensure efficiency and value delivery.The successful candidate will also be responsible for continually maturing sustain and operational processes to meet business needs and requirements.This includes overseeing day-to-day operations of the production environment, ensuring system stability, performance, reliability, and quality.Additionally, this role involves collaborating with cross-functional teams to address complex technical challenges and implementing production monitoring for integration systems connected to production CRM.Required Skills and QualificationsTo be considered for this role, candidates must possess the following skills and qualifications:5 years of experience with Microsoft Dynamics 365.Experience in IT Service Management (ITSM).Strong leadership skills and experience leading teams.Excellent interpersonal and communication skills.Able to understand both strategic and tactical business perspectives.Highly organized and analytical.BenefitsCandidates who are selected for an interview will have the opportunity to learn more about the benefits of this role, including opportunities for career growth and professional development.



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