Senior Software Technical Specialist

1 dia atrás

Belo Horizonte, Brasil Bebeeproblemsolving Tempo inteiro

Job Title: Technical Support EngineerWe're looking for a skilled and experienced Technical Support Engineer to join our customer support team.This is an exciting opportunity to work with innovative people, take ownership of your job, and be recognized for your contributions.Our ideal candidate will have excellent written and verbal communication skills, a university degree in Computer Science or related field, and at least 2 years of experience in customer support for commercial software products.Responsibilities include:Providing daily technical support resolving software and compliance-related issues, working closely with various teams.Triage support requests by conducting a first-level investigation of technical product issues.Engage with the Engineering team to ensure timely resolution of customer issues.Collaborating with Sales, Customer Success, and Product teams to deliver high-quality service.Key Qualifications:Excellent problem-solving capabilities.Demonstrated ability to investigate and troubleshoot product issues.Strong analytical and critical thinking skills.As a valued member of our team, you'll enjoy benefits including 15 days PTO and sick days, as well as opportunities for growth and professional development.

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