Field Support Engineer
1 semana atrás
Location: Brazil | Supporting CALACompany: IntelliceneHere's the thing - This role sits right between deep technical work and real customer ownership. You'll be hands-on with Intellicene's software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.What you'll do• Install, upgrade, troubleshoot, and maintain Intellicene's enterprise software and related hardware• Support video management, situational awareness, and dispatch solutions — onsite and remotely• Own technical issues end-to-end and coordinate with internal teams to resolve them fast• Travel to customer sites (up to 75%) for project deployment and delivering hands-on training• Manage the customer lifecycle from onboarding to long-term success• Drive product adoption through training, usage analysis, and practical guidance• Build strong relationships with customer stakeholders, from technical teams to executives• Identify upsell and expansion opportunities and work closely with SalesWhat you bring• Fluent Portuguese, Spanish, and English• Degree in Engineering, Computer Science, IT, or equivalent experience• Experience in physical security/video surveillance environments• Strong background supporting enterprise software in LAN/WAN environments• Solid networking knowledge (TCP/IP, LAN/WAN, Multicast)• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS/SAN)• Customer-facing mindset with clear communication and presentation skills• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365• Willingness to travel frequently and handle shifting prioritiesNice to have• 5+ years in customer-facing technical roles (support, professional services, pre/post-sales)• Relevant certifications (Cisco, MCSE, Project Management)• Experience reading SOWs and presenting to executive audiencesIf you enjoy being close to the technology and even closer to the customer, this role is for you.
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