Senior Endpoint Manager

Endpoint Engineer LeadThe company is seeking an experienced Endpoint Engineer Lead to lead and mentor a team of engineers responsible for the maintenance and security of corporate devices globally.This role requires strong technical expertise, excellent communication skills, and the ability to work independently in a remote environment.Key Responsibilities:Lead and mentor a team of endpoint engineers providing technical guidance and career development.Oversee maintenance patching and compliance for Windows and macOS endpoints using NinjaOne.Drive automation initiatives to reduce manual processes and minimize end-user contact time.Ensure endpoints meet compliance requirements.Develop and implement endpoint security policies and procedures.Manage vendor relationships with endpoint management and security solution providers.Respond to and troubleshoot complex endpoint issues maintaining hands-on technical involvement.Create and maintain documentation for endpoint standards and processes.Collaborate with security and IT teams to implement endpoint protection strategies.Monitor endpoint health metrics and implement improvements to enhance reliability.Coordinate patch management cycles and ensure timely deployment across all devices.Requirements:2+ years of people management experience in IT or technical teams.5+ years of hands-on endpoint management experience.Strong proficiency with NinjaOne or similar endpoint management platforms.Experience managing both Windows and macOS environments at scale.Demonstrated experience automating endpoint management tasks using PowerShell Python or similar.Deep understanding of patch management software deployment and configuration management.Experience maintaining compliance with security frameworks SOC2 ISO***** GDPR CCPA.Strong troubleshooting skills with ability to resolve complex technical issues.Excellent communication skills for vendor management and cross-functional collaboration.Ability to work independently in a remote environment.Must be able to read and speak fluently in English.Preferred Qualifications:Experience in cybersecurity or identity governance industries.Certifications such as Microsoft 365 Certified: Modern Desktop Administrator or similar.Experience with zero-trust security models and endpoint detection and response EDR tools.Experience with automation tools and scripting for large-scale deployments.Background in implementing self-service IT solutions.Work Environment:This is a fully remote position.Must be available for occasional meetings across global time zones.On-call rotation participation may be required for critical issue.