Agency Response

Agency Response - Research Coordinator page is loaded## Agency Response - Research Coordinatorremote type: Onsitelocations: Nuvali – Sta.Rosa, Lagunatime type: Full timeposted on: Posted Todayjob requisition id: ASU*******The role of Research Coordinator is a full-time non-attorney position within Asurion's Legal Regulatory Team.This individual has responsibility for analyzing consumer issues related to Asurion's business and products, issue spotting and managing multiple workstreams.The ideal candidate will be a dynamic team player, with strong attention to detail, excellent issue-spotting skills, strong written and oral communication skills, and strong time management experience.Experience with Asurion's business, client programs and business processes is a plus, but not required.Ideal candidate will have a minimum of 1-3 years of relevant experience.This role is fixed Night Shift.**Research Coordinator**The role of Research Coordinator is a full-time non-attorney position within Asurion's Legal Regulatory Team.This individual has responsibility for analyzing consumer issues related to Asurion's business and products, issue spotting and managing multiple workstreams.The ideal candidate will be a dynamic team player, with strong attention to detail, excellent issue-spotting skills, strong written and oral communication skills, and strong time management experience.Experience with Asurion's business, client programs and business processes is required.The ideal candidate will have a minimum of 1-3 years of relevant experience.**Job Description****Essential Duties & Responsibilities:*** Demonstrates good analytical skills and judgment to evaluate factual and qualitative information in complicated or novel situations.* Must be able to analyze issues, research customer transactions and identify resolution path.* Proven track record of establishing and meeting SLAs (deadlines) in high volume work streams and must be able to prioritize and communicate questions to Supervisor, Senior Manager, or Regulatory Counsel.* Develops thorough understanding of Asurion's client programs, business processes, and key stakeholder relationships to advocate positions appropriately.* Establishes strong collaborative relationships with external and internal stakeholders, and drives communication with client teams, underwriter teams and agency contacts.* Must be able to utilize resources, have good organizational skills and adhere to deadlines and resources.* Must be receptive to regular coaching/feedback and be able to pivot as needed.* Actively seeks operational understanding and implications of initiatives.* Must strive to gain a working knowledge of Portable Electronics Insurance (PEI), service contract and ancillary product development that impact Asurion's business.* This position requires in-office attendance (Nuvali) on Tuesdays, Wednesdays and Thursdays.**Qualifications:*** College degree strongly preferred.* A minimum of 1 year of relevant experience preferred.* Excellent oral and written communication skills.* Past experience interacting with customers will be considered a plus.* Demonstrates the ability to effectively understand, consider and address the client or business needs while mitigating risk exposure.* Must possess strong judgment, confidence, collaborative problem-solving skills, and ability to spot potential issues quickly.* Must be highly organized and process-oriented, with direct experience in establishing processes, protocols, and evaluating the integration of technology to create work efficiencies.* Must have proven track records of managing priorities and high volume workstreams.### WelcomeUse this site to view the status of applications you've submitted and to take action on important tasks related to those applications.#J-*****-Ljbffr