Technical Solutions Specialist

Há 2 dias

Manaus, Brasil Bebeespecialist Tempo inteiro

Job OverviewWe are seeking a skilled Technical Solutions Specialist to join our team.This individual will be responsible for delivering tailored product solutions to clients, managing proof-of-concepts, and providing technical input for RFP/RFI responses.About the RolePrimary Responsibilities:• Assist enterprise account executives with technical discovery calls to understand customer pain points, business outcomes, and technical requirements.• Deliver customized product demonstrations that align with client use cases.• Manage proof-of-concepts (POCs) to validate product fit, including test data setup, integrations, and success criteria validation.• Provide technical input for RFP/RFI responses and proposals, highlighting implementation feasibility and scalability.• Independently complete security questionnaires for customers and prospects.Post-Sales ResponsibilitiesKey Responsibilities:• Own end-to-end customer onboarding: design, scope, and execute implementation plans, including integrations and complex data migrations.• Lead deployment activities: environment setup, infrastructure configuration, and UAT coordination.• Build customer implementation playbooks, timelines, and success metrics, ensuring projects are delivered on time and within scope.• Serve as the technical escalation point during implementations, troubleshooting issues across APIs, authentication, and infrastructure.• Conduct workshops and training sessions for admins, QA engineers, and developers to ensure adoption and operational excellence.• Serve as the technical point of contact for escalations, offering creative solutions to complex challenges.• Identify upsell or cross-sell opportunities based on customer feedback and usage.• Create and deploy customized training sessions for new customers.Technical RequirementsKey Skills:• Hands-on engineering: ability to write and iterate complex scripts, troubleshoot issues, sample code, and support integrations to accelerate adoption.• System design & Architecture: design and communicate solution architectures, including setting up AWS infrastructure, deploying instances, and defining infrastructure costs for customers or prospects.• Security & Compliance: confidently address customer and prospect security requirements by completing questionnaires, explaining our security posture, and ensuring trust in our practices.• Technical Documentation: create and maintain clear, reusable technical documentation such as integration guides, architecture diagrams, and solution playbooks.

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