Operations Excellence Professional

About the RoleThe Talent Operations Specialist plays a pivotal role in streamlining the candidate experience.Primary responsibilities include executing operational steps involved in scheduling interviews, communicating with candidates, reporting information and statuses, and interacting with internal stakeholders.This role requires the ability to think and work under a scalability mindset, delivering operational efficiency on the ground.The ideal candidate will execute while challenging the status quo, automatizing repeatable processes, streamlining processes, optimizing cross-functional handoffs, reducing SLAs, and improving talent's experience.Key Responsibilities:Operational Execution: Manage candidate-related operational steps, including communication via email, WhatsApp, and phone; scheduling technical and client interviews; conducting non-technical interviews; coordinating availability; negotiating rates; and ensuring smooth onboarding transitions.Stakeholder Communication: Provide clear, timely updates and handoffs through shared documents, chat channels, and meetings while keeping candidates informed, engaged, and aware of next steps and feedback throughout the process.Data Analysis & Reporting: Collect, clean, and analyze operational data to identify trends, inefficiencies, and improvement opportunities; monitor key performance indicators (KPIs) and service-level agreements (SLAs) to maintain high operational standards.Process Optimization: Continuously evaluate and refine workflows to improve scalability and candidate experience, develop and document standard operating procedures (SOPs), and implement automation solutions to enhance efficiency.Bandwidth & Pipeline Management: Manage large candidate pipelines daily by effectively prioritizing tasks, coordinating with stakeholders, and maintaining consistent productivity and quality under high-volume conditions.Organization & Documentation: Maintain structured, accurate, and up-to-date spreadsheets, trackers, and operational documentation to ensure data integrity and transparency across all processes.Compliance & Risk Management: Adhere to company policies, process playbooks, and quality standards, while supporting audits and reporting efforts to ensure full compliance with organizational and industry regulations.Adaptability & Collaboration: Operate effectively in dynamic, fast-paced environments by switching contexts seamlessly, collaborating across global time zones, and maintaining accountability and clear communication to meet deadlines.