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Há 12 horas

Fortaleza, Brasil Bebeeexperience Tempo inteiro

Customer Experience Strategist Job Description:We are seeking a highly skilled Customer Experience Strategist to develop and implement effective strategies to improve customer engagement across multiple channels.To achieve this, you will be responsible forDeveloping plans to enhance customer experience through digital channels, identifying areas for improvement and developing targeted solutions to address these gaps.Collaborating with cross-functional teams to identify opportunities for growth and development.Analyzing customer data to inform decision-making and drive business results.Key Requirements:Strong knowledge of IT Service Management, including SAP Basis, SAP Applications and other relevant technologies.Hands-on experience with SAP Basis activities, such as upgrades and infrastructure updates for cloud customers.Working experience with cloud-based solutions, such as SAP HEC, SAP S/4HANA or similar platforms.Benefits:A dynamic work environment with opportunities for growth and development.The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.Access to ongoing training and development opportunities to help you succeed in your role.

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