Compliance, Help Desk, And Reporting Manager

Compliance, Help Desk, and Reporting Manager2 days ago Be among the first 25 applicantsJob DescriptionCompliance, Help Desk & Reporting Manager Djilang (Geelong)Location: Djilang (Geelong), VICCompany: BGIS, National Landmark Public PrecinctEmployment Type: Full-Time, Permanent, On-SiteSalary: $*****,000 plus superannuationBe part of something truly special - a brand-new landmark precinct unlike anywhere else.We acknowledge the Wadawurrung people, Traditional Custodians of the land on which the landmark Djilang waterfront venue stands.We pay our respects to Elders past, present, and emerging, and recognise their continuing connection to land, waters, and community.About BGISBGIS is a global leader in integrated facilities management, delivering sustainable and innovative solutions across diverse industries.We pride ourselves on fostering inclusion, collaboration, and operational excellence across every partnership.Purpose of the RoleWe are seeking a Compliance, Help Desk & Reporting Manager to support the operations of a high-profile new public venue on the waterfront of Djilang.This role is perfect for someone who enjoys bringing structure and clarity to new systems, with strong data and reporting capability, and the confidence to manage compliance frameworks, contractor coordination, and help desk performance.You'll play a key role in building templates, processes, and reporting tools from the ground up, ensuring accuracy, accountability, and continuous improvement across the contract.Key ResponsibilitiesOversee and enhance reporting processes including monthly, quarterly, and annual performance reports.Monitor and analyse contract KPIs, compliance data, and contractor documentation.Manage and continuously improve the Help Desk function to ensure responsive service delivery.Ensure compliance with all legislative, safety, and BGIS quality management systems.Administer and maintain the CMMS, ensuring asset data accuracy and integrity.Support budgeting, purchasing, and subcontractor administration requirements.Coach and coordinate a small on-site team, promoting collaboration and accountability.Build strong working relationships with client representatives, suppliers, and internal teams.About YouYou are organised, thoughtful, and confident with data, systems, and stakeholder communication.You enjoy creating order, guiding others, and continuously refining how things work.EssentialDemonstrated experience in reporting, compliance, or contract administration within facilities or property services.Experience supervising or coordinating a small team or help desk environment.Strong analytical and organisational skills with the ability to meet deadlines.Confidence using CMMS and MS Office (particularly Excel and PowerPoint).Excellent written and verbal communication skills.A proactive, solutions-focused mindset with the ability to self-teach and innovate.DesirableFormal qualifications in Property, Business, or Commerce.Prior experience in public, cultural, or large community facility environments.Why Join BGIS?At BGIS, we're committed to creating meaningful opportunities for Aboriginal and Torres Strait Islander peoples, women, and local communities.Key Benefits IncludeEndorsed by Work180 as an employer of choice for women.Winner of Inspiring Workplaces Award ****.Commitment to reconciliation and cultural inclusion.Be part of a high-profile new site in Djilang with work that truly makes an impact in your community.Close proximity to Djilang (Geelong) Train Station & Public Transport.AFR Best Places to Work **** & ****.How To ApplyIf you're ready to play a key role in shaping a new and meaningful site from day one, we'd love to hear from youBGIS is an equal opportunity employer.We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.EligibilityApplicants must have full working rights in Australia.Apply NowJoin BGIS and be part of something extraordinary - a place where people, culture, and purpose come together on Country.Explore more opportunities at #J-*****-Ljbffr