Servicenow Developer Ii

ServiceNow Developer IIOU Health – IT Support Services (Full-time, Mid-Senior level)Job DescriptionThe ServiceNow System Developer II plays a key role in managing and maturing OU Health's ServiceNow platform.The position is responsible for development, support activities, and escalation handling of complex platform issues.The role supports modules ITSM and SPM plus custom applications, performs technical design, code development, and collaborates with business units to build solutions, maintain continuous service improvement, and add new capabilities.Essential ResponsibilitiesPerform day-to-day administration of service requests pertaining to creating users, group management, and data management.Implement, test, and deploy business rules, technical solutions (client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, notifications).Work with system architect to fully understand business functionality, pain points, and areas of improvement.Proactively keep ServiceNow skills current to drive platform expansion, adoption, and organization initiatives.Perform ServiceNow implementation tasks including but not limited to CMDB.Develop clear and concise technical and process documentation.Maintain the integrity of the ServiceNow tool across production and non-production environments.Understand new ServiceNow features and unused module functionality.Maintain an ongoing knowledge of the ServiceNow product, version upgrades and enhancements, new features, etc.Assist in the technical solution aspect of ServiceNow implementations specific to design, solution architecture, integrations and functional implementation.Identify inefficiencies to ultimately implement areas of automation and development.Participate in the upgrade cycle for ServiceNow, including coordination of clones, upgrades and testing (via the Automated Test Framework).Assist with the design of ServiceNow integrations and work with business partners and technical teams for implementation.Performs other duties as assigned.Minimum QualificationsBachelor's Degree required.3–5 years of ServiceNow platform experience administering the platform, monitoring performance, deploying applications, building out catalog items and workflows.ServiceNow Certified Systems Administrator (CSA) required.ServiceNow Certified Application Developer (CAD) required within 18 months of hire.Knowledge, Skills & Abilities RequiredUnderstanding and ability with writing and debugging: Glide functions and APIs (Global and Scoped), UI Framework, UI Builder Components, JavaScript (ES5 & ES6), JSON, XML, AngularJS, Jelly, HTML, CSS.Hands-on experience with: Workspaces, UI Builder, Flow Designer, Playbooks, Decision tables, Process Automation Designer, Service Portal, Widgets, UI Macros, UI Pages, ServiceNow Studio, Scoped Application Development, REST API concepts and troubleshooting.Ability to review requirements, understand associated business process, assess impact of changes on other processes and applications.Advanced communication skills (written and speaking); strong attention to detail; ability to work with relational database concepts.Strong knowledge of ServiceNow development methodologies and practices; experience with enabling and configuring multiple ServiceNow modules; experience with business process automation; experience assisting with upgrades of current and previous releases; experience creating and maintaining documentation and training.Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionEngineering and Information TechnologyIndustriesHospitals and Health CareReferrals increase your chances of interviewing at OU Health by 2xCurrent OU Health Employees – Please click HERE to login.OU Health is an equal opportunity employer.We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.#J-*****-Ljbffr