Latam Enterprise Account Manager

1 semana atrás

Itabira, Brasil Netlex Tempo inteiro

As an Latam Account Manager, your mission will be to act as a strategic partner to our clients, ensuring continuous value delivery, sustaining long-term relationships, and driving the expansion of our solution within those accounts.
You will be responsible to lead the Account Management strategy for netLex's expansion across Latin America, driving growth and building long-term relationships with enterprise clients.
What will be your main responsibilities as an Account Manager?
Strategic account management: Act as the main point of contact for strategic accounts, with a long-term vision and focus on growth;
Stakeholder relationship: Build trust-based relationships across different levels of the client organization, including executives and technical areas;
Value and impact analysis: Lead QBRs, measure ROI, and identify expansion opportunities based on data and tangible results;
Exploring new use cases: Map opportunities and expand the use of the solution as clients' needs and priorities evolve;
Proactive risk management and contract renewal: Anticipate potential risks and ensure contract continuity with a focus on value;
Analytical and consultative mindset: Use data to generate insights, build strong business cases, and support clients' strategic decisions;
Internal collaboration with support and operations teams: Navigate effectively within the company to ensure consistent deliveries aligned with client objectives;
Governance and updated CRM: Record interactions, risks, and opportunities in a structured and transparent way;
To be considered for this position, you must have:
Be a native professional from Mexico, Colombia, or Chile, with deep knowledge of the local business culture and market dynamics;
Advanced/Fluent English is required;
Solid experience in managing strategic accounts, with a track record of working with large companies and navigating complex environments;
Previous experience as an Account Manager, Customer Success Manager, or Consultant in B2B SaaS companies;
Strong analytical skills and command of KPIs, success indicators, and ROI;
High-level communication and the ability to influence strategic stakeholders;
Autonomous, strategic, and results-oriented profile, with critical thinking and a focus on value delivery;
Proficiency in CRM tools (Hubspot, or similar), with organized pipeline management and governance.

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