Team Lead – Benefit Reverification

Há 5 dias

Santo André, Brasil Talentbridge Tempo inteiro

OverviewJob Title: Team Lead – Benefit Reverification (Contract)Employment Type: W-2 Contract (November – February)Location: Remote but Candidates must reside in NC/SCPosition OverviewWe are seeking a motivated Team Lead to oversee and support a team of Benefit Verification Specialists during a high-volume seasonal project.
This is a contract role running from November through February, requiring a balance of leadership and individual contributor responsibilities.
The Team Lead will provide day-to-day coaching, monitor performance, ensure quality standards are met, and assist with training initiatives while also completing benefit reverification tasks directly.ResponsibilitiesProvide daily guidance and coaching to team members processing benefit investigations.Monitor task-specific job performance to ensure accuracy, productivity, and compliance with service level requirements.Resolve issues and escalate concerns following prescribed protocols.Assist with training initiatives and development of program training materials.Conduct performance monitoring and report on team progress.Support benefit reverification work as an individual contributor when needed.Maintain open communication with staff and management to address program challenges.Build and maintain positive relationships with internal teams and external stakeholders.Qualifications (Must-Have)Minimum 1 year of leadership and/or training experience in a remote call center environment.Minimum 1 year of experience in a multi-hub call center.Minimum 1 year of experience working with specialty pharmacies.Minimum 1 year of hands-on inbound and outbound benefit verification and investigation experience.Ability to excel in a fast-paced, high-volume environment.Strong interpersonal, communication, and problem-solving skills.Proficiency with Microsoft Office and ability to learn new systems quickly.Local to the Charlotte, NC area (within driving distance).
Schedule RequirementsMust be able to work 9:00 AM – 6:00 PM EST for training.Must have full availability for shifts between 8:00 AM – 8:00 PM EST, Monday–Friday during the assignment.No pre-planned vacations permitted during the contract period (November–February).
Some weekend work may be required based on business needs.May require completion of online training outside standard hours.
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