Data Entry Specialist

Há 22 horas

Espumoso, Brasil First Line Software, Inc Tempo inteiro

At First Line Software, we develop custom software solutions that help businesses grow, innovate, and solve real-world problems.
Our global team brings together technical expertise and a strong commitment to quality across industries and technologies.
We work closely with our clients to deliver projects that make a real difference.The project and your roleWe are looking for a Senior Data Entry Specialist to support a Zendesk AI implementation project.
You will play a key role in developing and validating intents and entities for our AI models by working with historical Zendesk ticket data.
This position involves high attention to detail, structured data processing, and clear communication with internal teams to ensure the accuracy and success of our customer service automation efforts.ResponsibilitiesReview bulk lists of Zendesk ticket IDs and extract relevant customer request textCopy and paste exact customer verbiage while preserving meaning and contextAssist in mapping this verbiage to correct intents and entities for AI developmentValidate new tickets after AI implementation to check if correct intent/entity was triggeredIdentify and report false positives, edge cases, and model inaccuraciesEnter QA findings into tracking tools or spreadsheetsSupport simple Excel-based reporting to track issues and highlight trendsAI experience, especially in customer service automation or intent taggingPrevious QA or audit experienceFamiliarity with Zendesk (especially from the agent/ticket handling side)High attention to detail and ability to follow structured processesAbility to work independently and handle repetitive tasks with consistencyStrong project management skills to handle 34 active ticket launches at onceGood communication with internal teams to support model improvementExperience using Jira to track progress and QA findingsMust be located in the Eastern or Central time zoneWhat we can offerOur modern stack projects are the right mix of exciting and challengingGain access to our diverse range of training programs, courses, and certificationsChoose your work style - remote, on-site or hybrid in one of our stunning offices.
We offer the freedom of flexible working hoursEnhance your language skills with our corporate English classesWork from anywhere and explore the world with our Workation programOur first step to building lasting relationshipsStep 2Uncovering PotentialYour HR interviewStep 3The Code Challenge or Technical InterviewIt's time to show what you can do best
Step 4Client's InterviewDemonstrating expertise to our future partnersHave any questions?
Fill out the form and our team will be in touch
Have any questions?
Fill out the form and our team will be in touch
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