Customer Success Manager | Remote Work | Rio De Janeiro, Brazil
Há 7 dias
At BairesDev,we've been leading the way in technology projects for over 15 years.We connect top talent with innovative companies around the world.Our diverse 4,000+ team works remotely on roles that drive significant impact worldwide.When you apply for this position with our client IntrosMatter, you're taking the first step in a process that goes beyond the ordinary.We aim to align your passions and skills with exciting opportunities at innovative companies.IntrosMatter helps B2B businesses accelerate their growth by delivering relationship-qualified leads (RQLs) tailored to their ideal customer profiles (ICP).We're looking for a dedicated Customer Success Manager to ensure our customers derive maximum value from our service.What You'll Do:Onboarding & Customer Training:- Guide new customers through the onboarding process, clearly demonstrating how to best leverage IntrosMatter's service.ICP Development:- Collaborate closely with customers to define and refine their - Ideal Customer Profile, translating business needs into clear system requirements.- Take a genuine interest in understanding our customer's business to help craft the best description of their ICP, including target company and individual buyer personas.System Configuration:- Work within IntrosMatter's internal systems to configure customer-specific ICP criteria, ensuring accurate lead matching.RQL Quality Assurance:- Manually review and validate Relationship Qualified Leads (RQLs) generated by our system, ensuring quality and relevance.Performance Analysis & Reporting:- Analyze lead data and customer feedback to measure success.- Regularly provide insightful performance reports to customers and to IntrosMatter's internal product team.Customer Relationship Management:- Act as the primary point of contact for customer inquiries.Proactively address questions, troubleshoot issues, and maintain high customer satisfaction levels.What we are looking for:- Experience as a Customer Success Manager in a SaaS company with fewer than 500 employees.- B2B experience working with sales and marketing teams.- Strong communication and relationship-building skills.- Excellent problem-solving abilities and attention to detail.- Understanding of B2B sales processes and lead generation concepts.- Experience with customer relationship management tools.- Ability to translate customer feedback into actionable insights.- Advanced level of English.How we do make your work (and your life) easier:- 100% remote work (from anywhere).- Excellent compensation in USD or your local currency if preferred- Hardware and software setup for you to work from home.- Flexible hours: create your own schedule.- Paid parental leaves, vacations, and national holidays.- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.Join a global team where your unique talents can truly thrive#J-*****-Ljbffr
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