Proactive Project Coordinator

Há 6 dias


Belo Horizonte, Brasil Bebeesuccess Tempo inteiro

Customer Success AnalystWe are seeking a proactive professional to excel in a fast-paced environment.Key Responsibilities:Organize and manage daily device installation schedules for smooth execution.Communicate with internal teams and customers to align on schedules, updates, and service requirements.Oversee field technicians to ensure timely and high-quality execution of service orders related to specific projects.Monitor ongoing projects and proactively address operational issues impacting execution timelines.Generate and deliver daily reports to clients, providing updates on installation progress, service quality, and key metrics.Additionally, you will be responsible for:Providing first-line support to property managers addressing guest-related technical issues.Diagnosing and troubleshooting access control, thermostats, energy monitoring, sensors, and other smart devices by analyzing logs and resetting systems.Offering real-time support via video calls, guiding guests through device instructions.Dispatching and coordinating on-call technicians for urgent service requests.Responsibilities also include:Creating and updating Help Center articles, user manuals, and product documentation to ensure customers have necessary resources.Developing and scheduling customer emails about product updates, new features, and important announcements.



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