Documentation Assistant

**SCOPE OF RESPONSABILITIES**:Identify and assess customer's needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAct according to target accomplishmentGenerate sales leadHandle customer complaints, provide appropriate solutions and alternatives within the time limits;Keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake ownership of customers issues and follow problem thought to resolutionBe customer and process oriented, ensuring Customer Centricity and the 6 golden rulesEDUCATION & EXPERIENCE REQUIREMENTS**Degree**: Graduated university**IT and System Requirements**: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN**Language**: Spanish- advanced level**Experience**: 1 years minimum of experience in a customer service position or experience as a client service representative**SCOPE OF RESPONSABILITIES**:Identify and assess customer's needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAct according to target accomplishmentGenerate sales leadHandle customer complaints, provide appropriate solutions and alternatives within the time limits;Keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake ownership of customers issues and follow problem thought to resolutionBe customer and process oriented, ensuring Customer Centricity and the 6 golden rulesEDUCATION & EXPERIENCE REQUIREMENTS**Degree**: Graduated university**IT and System Requirements**: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN**Language**: Spanish- advanced level**Experience**: 1 years minimum of experience in a customer service position or experience as a client service representative**SCOPE OF RESPONSABILITIES**:Identify and assess customer's needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAct according to target accomplishmentGenerate sales leadHandle customer complaints, provide appropriate solutions and alternatives within the time limits;Keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake ownership of customers issues and follow problem thought to resolutionBe customer and process oriented, ensuring Customer Centricity and the 6 golden rulesEDUCATION & EXPERIENCE REQUIREMENTS**Degree**: Graduated university**IT and System Requirements**: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN**Language**: Spanish- advanced level**Experience**: 1 years minimum of experience in a customer service position or experience as a client service representative