As400 Analyst

AS400 Analyst – L3 Support (Banking Domain) - ***** Contract: CLT at UltraCon's Customer Work Location: Itaim Bibi, São Paulo/SP (100% onsite) Work Time: Business Hours Language: English Advanced Position: AS400 Analyst – L3 Support (Banking Domain) Position Summary: We are seeking an experienced AS/400 Analyst to provide L3 support for critical banking and clearing applications.The professional will work on incident resolution, maintenance activities, and user support for systems running on the AS/400 platform, including the GMI application (FIS), which is widely used for back-office clearing and accounting of exchange-traded and OTC derivatives.This role requires solid technical expertise and the ability to operate in a high-demand production support environment.Mandatory Requirements: 4–8 years of experience working with AS/400 environments.Strong knowledge of RPG and DB2.Experience in production support, troubleshooting, and maintenance activities.Ability to analyze system behavior, identify issues, and coordinate solutions in complex environments.Advanced English for communication with global stakeholders.Preferred Requirements (Nice to Have): Familiarity with GMI (FIS), particularly in clearing, settlement, and accounting processes.Previous experience in the Banking or Financial Services domain.Knowledge of derivatives operations, futures, options, and OTC processing.Exposure to vendor-managed applications and third-party support structures.Main Responsibilities: Provide L3 support for the GMI application, including user assistance, incident resolution, and coordination with vendor teams when needed.Analyze and troubleshoot issues on the AS/400 platform, ensuring timely and accurate resolution.Execute support and maintenance activities to ensure application stability and availability.Monitor system processes, logs, and data flows to identify anomalies and recurring issues.Collaborate with business users to understand functional impacts and validate corrective actions.Participate in change management, ensuring controlled deployment and minimal production risk.Document operational procedures, updates, and resolutions to enhance knowledge sharing within the team.Contribute to ongoing improvements by identifying opportunities to optimize existing processes.Soft Skills: Strong analytical and problem-solving skills.Clear and objective communication, especially when engaging with non-technical users.Ability to work in a structured, high-pressure environment.Collaboration and teamwork mindset.Attention to detail, ownership, and commitment to service quality.Further information will be given along the technical interview.