Customer Service Specialist

Há 3 dias

Aracaju, Brasil Virtual Latinos Tempo inteiro

Join the Virtual Latinos CommunityWith over 5,000+ VA's hired and 2,500+ companies helped, Virtual Latinos connects exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the U.S., Canada, and beyond.10+ new job positions become available every week, providing professionals like you with fantastic remote job opportunities.Job TitleCustomer Service SpecialistPay RatePart-Time Monthly Rates: $840-$1,400 (20 hours per week)Full-Time Monthly Rates: $1,680-$2,800 (40 hours per week)Hourly Rate: $10.5-$17.5 depending on experience.Payments are calculated on the number of hours worked daily.We pay our Virtual Professionals every 2 weeks through third-party platforms.Once a rate has been offered, it is non-negotiable.Work ScheduleThe schedule will vary depending on the position and client request.All clients are in the U.S. and work schedules will be in U.S. time zones.Job SummaryThe Customer Service Specialist will provide exceptional customer support, resolve inquiries and complaints, manage customer accounts, and ensure a positive customer experience across all communication channels.Job TasksCustomer Support – Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.Problem Resolution – Identify customer issues, troubleshoot problems, and provide effective solutions or elevate when necessary.Account Management – Update and maintain accurate customer records and account information in the system.Product Knowledge – Maintain comprehensive knowledge of products and services to provide accurate information and guidance.Communication – Build positive relationships with customers through empathetic and clear communication.Reporting and Feedback – Document customer interactions, track recurring issues, and provide feedback to improve service quality.Qualifications1 year of related experience or a related degree.Excellent written and verbal communication skills in English.Ability to excel in a fast-paced environment.Strong organizational abilities.Meticulous attention to detail.Collaborative team spirit.Commitment to confidentiality.A quiet, private workspace.Must be at least 21 years old.LanguagesEnglish mandatory.Portuguese mandatory.Next StepsSend your easy apply.We will reach out and send you a form to submit your full application.Apply to job offers of your interest.Get interviewed and start working in your dream job.#J-*****-Ljbffr

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