Manager Endpoint Engineers

Position Overview
We are seeking a Manager of Endpoint Engineers to lead our endpoint management team in maintaining and securing 600+ corporate devices across our global organization.
This remote position requires a leader with a relentless focus on automation, efficiency, and reducing contact time while ensuring compliance across multiple security frameworks.
You will manage a team of 4 engineers and report directly to the VP of IT and DevOps.
Key Responsibilities
Lead and mentor a team of 4 endpoint engineers, providing technical guidance and career development
Oversee maintenance, patching, and compliance for 600+ Windows and macOS endpoints using NinjaOne
Drive automation initiatives to reduce manual processes and minimize end-user contact time
Ensure endpoints meet compliance requirements
Develop and implement endpoint security policies and procedures
Manage vendor relationships with endpoint management and security solution providers
Respond to and troubleshoot complex endpoint issues, maintaining hands-on technical involvement
Create and maintain documentation for endpoint standards and processes
Collaborate with security and IT teams to implement endpoint protection strategies
Monitor endpoint health metrics and implement improvements to enhance reliability
Coordinate patch management cycles and ensure timely deployment across all devices
Lead incident response efforts for endpoint-related security events
Required Skills & Qualifications
2+ years of people management experience in IT or technical teams
5+ years of hands-on endpoint management experience
Strong proficiency with NinjaOne or similar endpoint management platforms
Experience managing both Windows and macOS environments at scale
Demonstrated experience automating endpoint management tasks using PowerShell, Python, or similar
Deep understanding of patch management, software deployment, and configuration management
Experience maintaining compliance with security frameworks (SOC2, ISO27001, GDPR, CCPA)
Strong troubleshooting skills with ability to resolve complex technical issues
Excellent communication skills for vendor management and cross-functional collaboration
Ability to work independently in a remote environment
Must be able to read and speak fluently in English
Preferred Qualifications
Experience in cybersecurity or identity governance industries
Certifications such as Microsoft 365 Certified: Modern Desktop Administrator or similar
Experience with zero-trust security models and endpoint detection and response (EDR) tools
Experience with automation tools and scripting for large-scale deployments
Background in implementing self-service IT solutions
Work Environment
This is a fully remote position
Must be available for occasional meetings across global time zones
On-call rotation participation may be required for critical issue