(Fluent English) L2 Electrotechnical Support Engineer, Part-Time
2 semanas atrás
OverviewJoin our team as L2 Electrotechnical Support Engineer and thrive in a multicultural and multilingual environment while enjoying your home office.SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since 2010, we have become an industry leader in premium outsourced customer support with 8 hubs worldwide.We welcome people with various backgrounds and experiences.What you will doProvide exceptional technical support via calls and emailsAssume ownership of technical issuesResolve support inquiries of various difficultiesGather data to ensure the required technical info is collected to resolve more complex ticketsGather required technical information to ensure the resolution of complex casesProcess customer inquiries containing technical issues and/or feedback, and provide solutions and resolutionsMaintain working knowledge of our client\'s products and servicesSupport on-site activities for technicians, customers, and subcontractorsManage and maintain updated records of failures, maintenance activities, and bugsQualificationsExcellent English communication skills (at least C1 for both spoken and written)2-4 years of prior experience in technical support, field service or related technical roleStrong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing)Experience communicating with electricians, contractors or technically-minded customersFamiliarity with construction plans or wiring schematicsExperience with Google Workspace, Help Scout (or similar ticketing system)Experience with Pipeline Deals CRM and QuickBooksExcellent interpersonal skillsNice to haveStrong troubleshooting and problem-solving skills, attention to detailBenefits and PerksFlexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management with a focus on growth and long-term cooperationSelf-development opportunitiesThe specific terms, including compensation, benefits, and work conditions, will be defined in your agreement if selectedWho we areSupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since 2010, we have become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences.Grab the chance to join us and send your CV in English.Visit our website: DisclaimerWe are a multinational company with unbiased views.The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.Job metadataSeniority level: Mid-Senior levelEmployment type: Part-timeJob function: Customer ServiceIndustries: IT Services and IT Consulting#J-18808-Ljbffr
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