It Support Specialist

Há 4 dias

Campos dos Goytacazes, Rio de Janeiro, Brasil Sharp Brains Ltd Tempo inteiro

**JD: EUC L1**
**Location: Vaga Rica**
**Job Type: Part-Time Contract
- This job is part-time job.
Project Based.
You need to install devices there.
There would be one week online training non paid.
**
**Job Type: Part-time -**
**Contract Industry: Computer Software**
**Salary: $ 165 per day**
Providing Field Service Support at the specified location within the committed service levels ensuring customer satisfaction
- Raise ticket with OEM vendor in case of system under warranty and needs spare replacement and replace units which are classified under customer replaceable unit
- Support new joiner's system installation and configuration classified under IMACD- Perform all work efforts required for IMACs such as those included for installation and redeployment
- Act as a single point of contact for IMACD requests
- Authenticate each Service Request using agreed-upon authentication processes, including required
- Ensure all Service Requests for IMACs are in accordance with established procedures
- Contact the end-user and schedule an agreed time for the Service Request to take place
- Confirm Service Levels for end-users requesting service
- Document the IMACD in the ITSM tool and route a Ticket to the team performing the work
- Verify the IMACD occurred on schedule and contact end users to confirm their satisfaction
- Reschedule the IMACD, when necessary
- Resolve IMACD scheduling issues and escalate when required
- Follow the steps mentioned in the request raised and act according to the request - This request could contain multiple activities of data wipe, OS installation, hardware spare replacement etc.
Onsite Support Service Partner would update the Asset management tool if any hardware allocated or de-allocated
- Mentor new technicians
- Provide priority support to identified users (VIP Support)
- Perform proactive health checks on weekly basis of VIP devices - Weekly visits to be held by Field Service engineers to ensure that VIP devices are functioning as per requirements Behavioral Skills Required:
- Individual must have good customer facing skills and be well presented.
Demonstrates independent and pro-active thinking
- Builds effective relationships both within the team and across the business and Professional Services
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
Must be able to work alone and unsupervised, taking the initiative when necessary.
Must be organized and prioritize work appropriately.
Industry Computer Software(
**Job Type**: Part-time
**Salary**: Up to R$674.00 per day
**Language**:
- Portuguese (preferred)
- English (preferred)

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