Operations Director

**Job Overview:**As a seasoned operations professional, we are seeking an experienced Country Operations Manager to drive our LATAM operations forward.The ideal candidate will have a proven track record in leading and scaling IT/Tech teams, ensuring seamless delivery and operational excellence.Take charge of daily operations, focusing on efficiency, compliance, and alignment with corporate policies.Collaborate closely with HR, Finance, and global teams for streamlined cross-functional workflows.Monitor performance metrics and provide regular updates to regional/global leadership.Successful candidates will be adept at building and inspiring high-performing teams, driving compliance and retention, and cultivating strong relationships with clients and stakeholders.Key Responsibilities:HR & Resource ManagementOversee all LATAM resources to ensure productivity and quality.Manage the full employee lifecycle including hiring, onboarding, HR compliance, and performance management.Monitor attrition rates and implement proactive retention strategies.Drive employee satisfaction through engagement programs, career development, and structured feedback channels.Tech Operations OversightLead and scale tech operations and delivery teams.Ensure alignment between business objectives and technical delivery.Provide credible oversight in technical discussions with clients.Stakeholder & Customer EngagementDevelop and maintain strong relationships with key stakeholders and customers across LATAM.Act as the primary liaison for client needs, service delivery, and customer success.Represent the company at local and regional events, forums, and client meetings.We offer a competitive remuneration package and opportunities for professional growth and development.This is a great opportunity to take your operations career to the next level.As a key member of our team, you will be responsible for driving operational excellence across LATAM.