Head Waitron

Overview
ANEW Resort Ingeli Forest is seeking a professional and experienced
Head Waitron
to lead our service team and ensure an exceptional dining experience for our guests.
The ideal candidate will have a passion for hospitality, excellent leadership skills, and the ability to train and motivate wait staff while maintaining the highest standards of service.
The successful candidate will be based in
KwaZulu-Natal, Kokstad.
Strategic Purpose
Lead service excellence on the restaurant floor while supervising waitstaff and ensuring exceptional guest dining experiences.
Key Responsibilities
Service Leadership
Supervise service staff during shifts
Maintain service standards
Coordinate floor operations
Handle VIP guests
Monitor guest satisfaction
Team Management
Supervise waitstaff
Coordinate shift schedules
Train new staff
Monitor performance
Handle service issues
Operations
Manage table assignments
Oversee setup procedures
Monitor service timing
Coordinate with kitchen
Maintain service equipment
Quality Control
Ensure service standards
Monitor food quality
Check presentation
Maintain cleanliness
Handle complaints
Required Skills
F&B service expertise
Leadership and supervisory ability
Menu knowledge
Food knowledge
Wine knowledge
Upselling Skills
POS proficiency
Problem-solving skills
Guest and customer service focus
Time management and ability to multitask
Teamwork and collaboration
Health and safety compliance
Basic bar tendering and cocktail knowledge
Performance Metrics
Guest satisfaction
Service speed
Team performance
Upselling results
Quality standards
Staff development
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