It Infrastructure Support Specialist

1 semana atrás


Santa Helena, Brasil Bebeeitsupport Tempo inteiro

Job Title: IT Support ProfessionalThe selected candidate will provide on-site technical support covering IT infrastructure, networking, data center operations, and hardware troubleshooting. They will work closely with internal teams, customer teams, and remote technical specialists to identify and resolve issues efficiently.Required Skills and Qualifications:Basic knowledge of network devices such as switches, routers, wireless access points preferably CISCO, RiverbedBasics knowledge / understanding of assigning switch ports to specific VLANsPatch phone ports to switch as neededBasic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teamsTroubleshoot and replace network switch chassis blades when requiredGood to have understanding of any Data Center Infrastructure Management ApplicationA periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health)Basic Knowledge of Monitoring tools such as Solarwinds, etc...Networking and Operating System basicsAssist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshootingBasic knowledge about Hardware like Servers, Storage devicesKnowledge to understand Monitoring Tool outcomeBasic knowledge of ITSM tool preferably ServiceNowBasic knowledge Backup technologies preferably EMC AvamarBasic knowledge of Operating Systems- Windows **** servers Enterprise/Standard Edition, UNIX & linuxBasic knowledge about Windows **** Active Directory structure, MS Exchange **** and File/Print ServerExperience in SLA base environmentKnowledge on Server Performance monitoring preferredCandidate should have minimum 3-5 years' experience in above mentioned area give me the scopeBenefits:This is a unique opportunity to be part of a highly collaborative and technically strong team focused on excellence, innovation, and customer success.Others:This role is being offered as a backfill position for one of our key clients, ensuring continuity of operations and maintaining service quality on-site.



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