Information Technology Manager

About LednLedn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.Our team is diverse and committed to democratizing access to the global economy through our products and services.The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy.We are building, innovating, and revolutionizing financial services.The OpportunityWe are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full-time Manager of IT.The ideal candidate is comfortable wearing many hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.A successful candidate will have demonstrated experience in similar roles within rapidly growing, security-first environments.The right person is passionate about automation, scripting, and infrastructure as code.You will participate in the design, implementation and management of our growing corporate cloud-first infrastructure and networks.You should be adaptable, a strong communicator, and eager to grow IT skills in a fast-moving, execution-oriented team.This role reports to the Director of IT.You will be customer-facing and act as the first line of support for employees via channels like Slack and Jira.We're primarily Mac environments, and you will manage procurement, onboarding, and lifecycle of technology equipment.You will contribute to documentation, policies, and improvements to our knowledge base, and you will manage SaaS applications including Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, and related tools.You will manage Mac endpoint and mobile device management tools and contribute to IDP/SSO improvements (GSuite, Okta, etc.).You will work on projects across sprints, document your work in Jira, and align objectives with team and company goals.You will set and pursue your own objectives and key results with minimal direction while collaborating with Cybersecurity/IT peers and stakeholders across Customer Success, Marketing, Engineering and HR.What You Bring to Ledn7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, NetsuiteAbility to create automations using bash, zsh, python, etc.Experience with open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.Ability to integrate SSO into Okta and create workflows in Okta; knowledge of APIs and system integrationsRemote support experience across multiple countries/time zones; handling hardware shipping/receiving and customsExceptional communication skills across all media; clear writing for tickets, email, and SlackStrong troubleshooting skills, enterprise macOS experience, and ability to work independentlyUnderstanding of networking fundamentals and OSI model; ability to troubleshoot methodicallySelf-management and the ability to scope projects and work across multiple teamsNice to HavesSome familiarity with AWSExperience using GAM and command-line tools to increase efficiencyJamf certifications, Okta certifications, Google Workspace certificationsCulture fit: thrives in startup/tech environments and embodies Ledn valuesCulture FitDemonstrates integrity and accountability with confidential informationCollaborative partner across functions and cultures with empathy and clarityExperience working in a remote environment and navigating ambiguityWhat We ProvideComprehensive total rewards package starting on day oneCompetitive PTO and ownership in the company through equityRemote-friendly policy allowing work from anywhere globally for up to 180 days per yearA purpose-driven career and a commitment to removing barriers so you can do your best workWe are an equal opportunity employment organization and pride ourselves on inclusivity, diversity, and the success that comes from diversity.You may reach out to the Ledn team by emailing for accommodation requests throughout all stages of the recruitment process.Requests will be addressed confidentially.Ledn Working Environment: Our team is global, remote-first, and spans North America, Latin America, South Africa and Europe.Due to high volume of applications, only qualified applicants will be contacted.Shortlisted candidates may be asked to submit a short video response and we may review publicly available social media activity relevant to the role.No agencies or recruiters, and we do not accept unsolicited resumes.#J-*****-Ljbffr