Service Delivery Manager

Há 5 dias

Porto Alegre, Brasil Azion Technologies Tempo inteiro

We are seeking a dynamic and experienced Service Delivery Manager to join our team.The Service Delivery Manager will be responsible for overseeing the delivery of our services to clients, ensuring high-quality performance, and maintaining strong customer relationships.**Key Responsibilities**- Develop and implement robust service delivery frameworks to enhance client support and project management efficiency.- Define and implement service delivery processes and procedures to optimize efficiency and quality.- Manage client relationships, handling escalations, resolving issues, and ensuring client satisfaction through effective communication and negotiation.- Collaborate with cross-functional teams, including sales, engineering, and support, to ensure the successful delivery of services.- Monitor and report on team performance, ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and guaranteeing that services are consistently delivered in accordance with established standards.- Lead a highly qualified team responsible for understanding customer needs in addition to providing necessary technical support.- Actively seek feedback from clients and internal teams to identify areas for enhancement and implementing initiatives to drive ongoing improvement.- Identify potential risks to service delivery, developing mitigation strategies, and ensuring proactive measures are in place to minimize disruptions to client services.- Stay updated on industry trends and best practices in the technology services industry, continuously seeking ways to enhance the company's service delivery operations.**Requirements**:- Bachelor's degree in Computer Science, Information Systems, Administration with a focus on technology, or equivalent experience;- Proven experience in service delivery management and team management involving critical and high availability environments;- Experience with distributed systems, streaming, high-performance web servers, storage, cloud servers, and big data;- Understanding of network and operating systems functioning;- Strong understanding of the processes and procedures involved in technology service delivery.- Advanced English;- Intermediate Spanish;**Preferred Qualifications**- Experience in TCP/IP, HTTP/HTTPS;- Knowledge and Experience with ITIL (Information Technology Infrastructure Library);- Experience in customer service across different markets (BR, LATAM, or US);- Knowledge of Edge and/or Cloud environments (Azion, Akamai, AWS, Azure, Cloudflare, Fastly, among others) will be considered an advantage.**Skills**- Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams at all levels.- Solid project management skills, with the ability to manage multiple projects simultaneously and deliver results within tight deadlines.- Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve their goals- Proven ability to solve complex problems and make sound decisions in a fast-paced environment.- Highly organized with strong attention to detail and a commitment to quality.Come join the Azion team.We look forward to meeting you and embarking together on a path to success in technologym8fXfiA5QS

  • Service Delivery Manager

    1 semana atrás

    Porto Alegre, Brasil Azion Technologies Tempo inteiro

    We are seeking a dynamic and experienced Service Delivery Manager to join our team. The Service Delivery Manager will be responsible for overseeing the delivery of our services to clients, ensuring high-quality performance, and maintaining strong customer relationships. **Key Responsibilities** - Develop and implement robust service delivery frameworks to...

  • Service Delivery Manager

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil NAP IT - Global Solutions Tempo inteiro

    O Service Delivery Manager é responsável por garantir a excelência na experiência do cliente, gerenciando tanto as expectativas dos clientes quanto a entrega dos serviços contratados. Atua como ponto focal para os stakeholders, assegurando a satisfação do cliente, a qualidade dos serviços prestados e o cumprimento dos SLAs e KPIs acordados. É um...

  • Delivery Manager

    3 semanas atrás

    Porto Alegre, Brasil Ubots Tempo inteiro

    **Nível**: Especialista**Cursos de**: Análise de Sistemas e Tecnologia da Informação**Escolaridade**: Graduação - Completo**Tipo de contrato**: PJ**Jornada de trabalho**: Horário flexívelDisponibilidade para home-office**Benefícios**: Auxílio para Saúde Mental de 100,00%**Responsabilidades e Experiências desejáveis**:Estamos em busca de um novo...

  • Delivery Manager

    Há 2 dias

    Porto Alegre, Brasil Meta Tempo inteiro

    **Estamos muito felizes que você queira fazer parte do nosso tempo!****Sobre o Cargo**:Orientar e capacitar os novos Gerentes de Operações/Projetos;controlar a capacidade de execução do tempo;Garantir o estrategia das operacoes/projetos ao programa da vertical;Liderar múltiplos tempos de operações/projetos em todas as fases do ciclo de vida de...

  • Manager, IT Delivery

    Há 7 dias

    Porto Alegre, Rio Grande do Sul, Brasil Scenic Tours Europe AG Tempo inteiro

    Scenic Luxury Cruises and Tours is seeking an experienced Manager IT Delivery to lead our IT service management function, with a strong focus on owning and evolving our ServiceNow platform. Based in Porto and reporting to the Director, IT Delivery, this role is pivotal in ensuring high-quality, efficient, and customer-focused IT services across our global...

  • Delivery Manager

    Há 3 dias

    Porto Alegre, Brasil Meta Tempo inteiro

    **Estamos muito felizes que você queira fazer parte do nosso time!** **Sobre o Cargo**: Orientar e capacitar os novos Gerentes de Operações/Projetos; Gerenciar a capacidade de execução do time; Garantir o alinhamento estratégico das operações/projetos ao programa da vertical; Liderar múltiplos times de operações/projetos em todas fases do ciclo...

  • Alm Service Delivery Consultant

    Há 2 dias

    Porto Alegre, Brasil Sap Tempo inteiro

    **We help the world run better**The **Premium Hub CoE** team is expanding and they are looking for a ALM Service Delivery Engineer to complete the team.The CoE (Center of Expertise) is part of the delivery teams of our Cloud Success Delivery Organization, being responsible to delivery Premium Engagement services for Key account customers in Latin America,...

  • Alm Service Delivery Consultant

    Há 2 dias

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better**The **Premium Hub CoE** team is expanding and they are looking for a ALM Service Delivery Engineer to complete the team. The CoE (Center of Expertise) is part of the delivery teams of our Cloud Success Delivery Organization, being responsible to delivery Premium Engagement services for Key account customers in Latin America,...

  • Alm Service Delivery Consultant

    4 semanas atrás

    Porto Alegre, Brasil Sap Tempo inteiro

    We help the world run better The Premium Hub CoE team is expanding and they are looking for a ALM Service Delivery Engineer to complete the team. The CoE (Center of Expertise) is part of delivery teams of our Cloud Success Delivery Organization, being responsible to delivery Premium Engagement services for Key account customers in Latin America, covering...

  • Alm Service Delivery Consultant

    Há 4 dias

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better**The **Premium Hub CoE** team is expanding and they are looking for a ALM Service Delivery Engineer to complete the team. The CoE (Center of Expertise) is part of the delivery teams of our Cloud Success Delivery Organization, being responsible to delivery Premium Engagement services for Key account customers in Latin America,...