It Support Engineer I, It Support Engineer I, Ots

DescriptionRevolutionize Global Operations with Amazon OTSAt Amazon's core lies our Operations team, renowned for delivering excellence at unprecedented speed and scale.Every day, our facilities process and deliver millions of products to customers across the globe.OTS - OpsTech Solutions serves as the backbone of this massive operation, providing 24/7 IT support to keep our worldwide network running seamlessly.Your Role as IT Support Engineer IJoin us in shaping the future of e-commerce technology.As an IT Support Engineer I, you'll:Deploy innovative technical solutions across regional facilitiesProvide expert support for hardware, operating systems, and enterprise applicationsThink creatively to solve unique challenges beyond standard proceduresCollaborate with global teams to maintain and improve our technology infrastructureDrive operational excellence through hands-on problem-solvingWhy Amazon OTS?We Offer More Than Just a JobCompetitive salary and comprehensive benefits from day oneHealthcare coverage that starts immediatelyCasual, practical work environment (yes, jeans and t-shirts are welcome)Opportunity to work with cutting-edge technologyCareer growth in a dynamic, global environmentJoin our team of problem-solvers who take pride in powering the world's most customer-centric company.Help us write the next chapter in Amazon's technological evolution.Key job responsibilitiesKey ResponsibilitiesTechnical OperationsDrive network excellence through advanced engineering, infrastructure management, and systems administrationMaintain critical systems uptime and performance during operational hoursExecute local technical projects from conception to completionProblem-Solving & Process ImprovementConduct root cause analysis to resolve operational challengesDesign and implement efficient IT solutions and processesDevelop and maintain technical documentation and standard proceduresCustomer Support & CollaborationPartner with leadership and teams to enhance IT infrastructureProvide expert technical support across multiple facilitiesDeliver remote assistance to distributed teamsTravel within region to support on-site needs as requiredThis position combines hands-on technical expertise with strategic problem-solving to ensure seamless operations across our network of facilities.The ideal candidate thrives in a dynamic environment and is passionate about delivering innovative IT solutions.Basic Qualifications1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience2+ years of troubleshooting in a multi-user high availability environment experience2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience2+ years of corporate setting Windows, Mac or Linux Operating systems support experience2+ years of supporting and maintaining a corporate network environment experienceCompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsExperience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projectsPreferred Qualifications2+ years of computer networking experienceBachelor's degree in IT, computer science or equivalentPMP CertificationOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company- Amazon Servicos de Varejo do Brasil Ltda.- C41Job ID: A*******