Ai Conversation Designer

WIZ.AI is a global provider of generative AI-powered omnichannel customer engagement solutions that automate ten million interactions every hour.Trusted by 260+ global clients, we help businesses connect with customers at the right time, with the right message through the right channel.Seniority level: Mid-Senior level.Employment type: Full-time.Job function: Design, Art/Creative, and Information Technology.Industries: IT Services and IT Consulting.ResponsibilitiesUnderstand customer business requirements and collaborate with project teams to deliver tailored Talkbot solutions on the WIZ AI Talkbot Platform on schedule.Develop and implement test suites for AI conversations, oversee corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes.Build and maintain a database of industry-specific conversation scripts from completed projects, continuously updating and improving content to enhance AI conversational abilities.Work with clients to identify the text responses required for the talkbot.Create text responses that enhance user interactions with the bot.Update and refine text responses based on customer feedback and interaction patterns.QualificationsMinimum 2–5 years of experience in conversation design, product management, business analysis, and chatbot design.Demonstrated experience defining and optimizing conversation-design workflows and processes.Excellent communication, presentation, and client-facing skills, with the ability to articulate complex design decisions to both technical and non-technical stakeholders.Strong analytical and problem-solving skills, with a data-driven approach to design and optimization.Experience with software, chatbot, or analyst testing is a significant plus.Located in São Paulo, SP, Brazil.Why WIZ.AI?At WIZ.AI you will not only witness the cutting edge of generative AI but also help define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for global enterprises across 17 countries.We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.How to ApplyTo speed up the recruitment process, send your CV (in English) and a paragraph about your background to the designated contact.Only selected candidates will be contacted.Referrals increase your chances of interviewing at WIZ.AI by 2×.#J-*****-Ljbffr