Digital Solutions Manager

2 semanas atrás


Porto Alegre, Brasil Bebeetechnical Tempo inteiro

About the RoleWe are seeking a seasoned professional to play a pivotal role in delivering strategic services and support to clients, ensuring their success and maximizing the value of our solutions.Riskified's clients come in many shapes and sizes, spanning multiple software platforms and each one has its own unique story and internal flows.The successful candidate will be working cross-functionally to assist merchants in scaling up the technical aspects of our products.Externally, you'll be working with brand-name retailers who are looking to reduce online fraud rates and increase their bottom line by optimizing, improving, and enhancing their current Riskified services.Internally, you'll collaborate daily with various departments including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of the product life cycle are addressed.The end goal of this position is to own the technical aspects of integration efforts, upsells, and cross-sales to accelerate our merchants' growth.Analyze clients' requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products' capabilities.Build, monitor, and execute joint project plans with clients.Work closely with Account Management, Sales, and Support teams as a technical subject matter expert and offer technical support for new and existing products and services.Proactively initiate and design process improvements, tools, features, and product enhancements.Key Areas of Focus:Highlight your proficiency with API integrations and SQL log analysis.Emphasize your experience working with diverse teams—including Product, Account Management, and Development—to build and execute joint project plans.Demonstrate your strong client-facing skills and your ability to translate technical solutions into tangible business value.



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