Site Reliability Engineer
1 semana atrás
OverviewSite Reliability Engineer (Middle/Senior) ID*****AgileEngine is an Inc. **** company that creates award-winning software for Fortune 500 brands and startup clients across 17+ industries.We rank among leaders in application development and AI/ML, with a people-first culture recognized by multiple Best Place to Work awards.Why join us?If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet youResponsibilitiesShift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-callOn-call shifts: every 6 weeks, one week as primary responder and next week as secondaryManage alerts daily, check systems, and escalate issues as neededProvide 24×7 on-call support for critical SaaS eventsBe available in emergencies when team members are unavailable or need helpDocument issues and remediation stepsProactively create appropriate monitors in the EKS/K8S ecosystemDeploy to EKS/K8s cluster using Terraform and HelmLearn and maintain existing infrastructure running under Docker SwarmImprove infrastructure health by implementing checks and scripts to correct known issuesMaintain and develop deployment codeAutomate manual tasksImplement/integrate new technologies in our Cloud InfrastructureCollaborate with Support, Customer Success, Migration, and Professional Services teams to provide excellent SaaS serviceApply a customer-focused approach when planning deployments/updatesRCA and corrective actions to prevent recurrence of issuesCreate and assign alert-related actions after investigationsHandle environment-specific support requestsIdentify automation requirements to improve RCAMUST HAVES2+ years of professional experienceExperience working with DatadogHands-on experience as an AWS Cloud EngineerWorking knowledge of EKS/Terraform/HelmWorking experience with Docker and Docker SwarmGood understanding of AWS IAM roles and policiesExperience logging and monitoring AWS resources using CloudWatch logsExperience working in a Linux environmentProficient in Bash and/or Python scriptingStrong understanding of web technologies such as REST APIsWorking experience with monitoring solutions such as Grafana and PrometheusExcellent oral and written communication skillsCustomer-facing communication skills to explain issues and RCAsExperience in Product/Application Support for SaaS-based productsUnderstanding of APIs, Databases, Systems Architecture, and DesignDesigning, implementing, and operating in a DevSecOps environmentExcellent communication skills, both written and verbalAbility to work independently as well as in a collaborative environmentA technical aptitude with a desire to learn new technologiesUpper-Intermediate English levelNICE TO HAVESExperience with GCP or AzureCertifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking SpecialtyPERKS AND BENEFITSProfessional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.Competitive compensation: We match your growing skills with competitive USD-based compensation and education/fitness/team activity budgets.A selection of exciting projects: Work on modern solutions with Fortune 500 enterprises and leading product brands.Flextime: Flexible scheduling with options to work from home or the office for optimal work-life balance.Referrals increase your chances of interviewing at AgileEngine by 2x#J-*****-Ljbffr
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